Skip to Main Content

Senior Claims Adjuster #2106-226310-02


Date Opened
Friday, January 28, 2022 8:00 AM
Close Date
Tuesday, October 04, 2022 9:57 PM
  • $65,149 – $72,388
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Finance Department partners with customers to achieve their service goals through sound management of finances. Finance provides strategic financial planning, accounting and reporting services to the city, processes citywide accounts payable and accounts receivables, manages the investment of city funds and issuance of debt instruments, and provides risk control and prevention for the city. 


An advanced level claims adjusting position involving technical work managing public liability claims presented again the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education.  Claims management involves investigation, evaluation, negotiation, and adjustment of claims for alleged damages and personal injury arising from employment by, or the operation or use of city, county, or Board of Education property or equipment (property and casualty claims.)  Work is performed independently within the incumbent’s level of settlement authority.  The duties include review of claim files and reserving activity of third-party administrators.

Major Duties and Responsibilities

Adjusts property and casualty claims from commencement to completion
Reviews and analyzes reports of accidents including property damage and bodily injuries to determine liability
Reviews and evaluates claims and recommends appropriate action
Conducts field accident investigations including locating and questioning claimants, law enforcement officers, witnesses and other parties
Obtains signed or recorded statements of incidents
Recommends case reserves
Assists in the gathering of formal evidence by taking photographs, preparing diagrams, and taking measurements at the accident scene
Investigates and negotiates settlements for automobile and general liability claims
Settles claims within designated authority limits
Cooperates with litigation manager in defense of litigates files
Serves as back-up for the Claims Manager
Conducts training, as necessary and appropriate, for the personnel of other city departments on a full range of risk management topics
Assists in the supervision of one or more claims assistants
Plays an active role in the interviewing and selection process for claims adjusters and claims assistants
Works with supervisory and management personnel in other city departments, and with county and Charlotte-Mecklenburg Schools in the areas of accident review, loss prevention and reporting processes and procedures
May occasionally be “on-call” and may be required to respond to accident sites on nights, weekends, and holidays

Knowledge, Skills & Abilities

Excellent communication and presentation skills
Ability to establish and maintain effective working relationships
Computer literacy
Knowledge of North Carolina insurance laws
Considerable knowledge of investigative and adjustment techniques, procedures, and practices involving property and casualty claims
Considerable knowledge of the general theory and content of public liability negligence laws and case law related to property and casualty claims
Knowledge of local government, organization, functions, and safety provisions
Ability to analyze facts and exercise sound judgment in negotiation, adjustment and investigation matters
Ability to obtain information through interview and investigative methods
Ability to perform unsupervised fieldwork
Ability to interpret accident information and determine liability
Ability to analyze medical reports and evaluate bodily injury claims for the purpose of negotiating a settlement

Preferred Qualification

  • Bachelor’s degree in business administration, insurance or a related field
  • Experience adjusting claims for a government employer or large claims processing organization

Minimum Qualifications

North Carolina Property Casualty Adjuster’s License

Compliance with the NC Department of Insurance’s continuing education requirements

A valid driver’s license and driving record that meets the standards of the City of Charlotte’s City Driving Permit

Five or more years of experience as a multi-line insurance claims adjuster

Writing and Data Entry Skills


$65,149 – $72,388

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law. 

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.