Airport Operations Officer III #2103-107500-01
Airport Operations Center Coordinator
- Date Opened
- Thursday, March 11, 2021 8:00 AM
- Close Date
- Thursday, March 25, 2021 11:59 PM
- Section
- Aviation
- Salary
- $22.90 - $30.06/hour; $47,642.00 - $62,531.00/year
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Summary
Must be able to work assigned shifts, including holidays, and reports back to work during emergencies, urgent situations, special events and inclement weather. Shifts are generally divided into first, second, and third shift hours to cover a 24/7 operation. Hours are subject to change based on operational need. Overtime may be offered and/or mandated when needed.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Valid driver license in state of residence and ability to obtain a City driving permit if applicable.
Major Duties and Responsibilities
1. Perform communication functions and communicate effectively. Operate a variety of communications equipment; transmit and receive emergency and non-emergency information. Answer phones, two-way radios, and computer communication platforms to process both emergency and non-emergency calls for service. Follow complex instructions; disseminate information in an organized manner; maintain logs/records; and prepare reports. Assist airport users and tenants in resolving routine operational problems; process routine requests and complaints; assist with special events; and provide customer service. Establish and maintain effective working relationships.
2. Monitor, operate, identify, analyze, and respond quickly and logically to multiple airport operating systems simultaneously. Assess situations quickly, objectively, and then determine the proper course of action. Use the following equipment and systems in the AOC: Metasys building monitoring, fire and life safety systems, access control systems, video management systems, computer aided dispatch (CAD), two-way radio equipment, emergency notification systems, public paging systems, network recorders, flight information display systems (FIDS), flight tracking systems, gate scheduling, computerized logs, weather monitoring, lightning detection, TTY phone, and more. Assist in preparing notices to Airmen (NOTAMS) when requested for appropriate air carriers and government agencies.
3. Provide assistance to airlines, tenants, the public, and other employees, as needed.
4. Interpret and adhere to Federal, State, and Local regulations, procedures, and instructions to ensure the safety of persons and the security of airport property.
5. Process quickly and logically airport emergencies, irregular operations, and incidents of various size, scope, and scale. Follow established emergency and irregular operations procedures to ensure compliance with FAR Part 139 and TSR Part 1542. Identify and determine general nature, location, urgency and extent of problems. Determine priority, relay, and follow complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations and procedures. Open the Airport Emergency Operations Center (AEOC) as directed and until relieved.
6. Participates in and completes all required and supplemental training. Participates in required emergency response training and exercises related to airport operations, irregular operations, and emergencies.
7. Other duties as assigned.
Knowledge, Skills & Abilities
Knowledge of public safety, telecommunications, and two-way radios.
Knowledge of airport locations and the processes of emergency response.
Knowledge of Incident Command System (ICS) and National Incident Management System (NIMS)
Skills to communicate clearly and effectively verbally in person, over the telephone, and over the two-way radio systems.
Skills to communicate clearly and effectively in writing.
Skills to effectively organize data and prioritize resources during routine and emergency operations.
Skills in various computerized systems.
Ability to work independently and as part of a team.
Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, while representing CLT in a professional, positive manner.
Ability to respond calmly and effectively in emergency and stressful situations.
Ability to assess situations quickly, objectively, and determine the proper course of action within established rules, regulations, and undefined procedures
Preferred Qualification
One-year experience in airport operations, safety, airport management or 911, preferred.
Minimum Qualifications
High School Graduate or Equivalent and five years related work experience
OR
Associate's Degree and three years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion