The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Responsible for
following procedures and processes for quality assurance, documentation/record
keeping and reporting, and supporting improvement programs aimed at performance
enhancement and business risk mitigation to Charlotte Water.
· Receives and completes all
assigned service work orders within a specified time period, while accurately
recording the water meter readings and entering pertinent notes associated with
the work performed and any notable conditions at each service address into a
portable laptop.
· Maintains up to date
inventory count for metering equipment components, meter replacement parts, and
all field supplies and tools at the warehouse and field zone facilities using
computer forms and tables for inventory management. Forecasts detailed equipment/parts/supply
orders that will maintain inventory within min/max levels required to support
operational needs.
· Distributes equipment and
supplies directly to service technicians and delivers inventory to field zone
facilities as needed.
· Receives shipments of new
metering equipment and field supplies in accordance Customer Service Division
processes including shipment evaluation, acceptance, and quarantine release
procedures and detailed documentation.
· Responsible for outbound
shipments of equipment warranty returns to the manufacturer and instrumentation
to service centers. Tracks shipped inventory status and returns.
· Maintains organized meter
shop and associated warehouse area for safe, clean, efficient operation;
reports issues requiring repair, replacement, or other action.
· Applies technical and
working knowledge of various types of water meters and respective operational
characteristics with respect to replacement meter parts inventory and
appropriate selection for distribution to service technicians.
· Supports cross-training of
Inventory Management duties to designated employees as needed.
· Supports metering equipment
evaluation and performance testing program by received cross-training and
periodically performing equipment evaluation and testing duties.
· Works within the ISO/2015
Quality Management System environment.
· Identifies opportunities
for improvement to processes/procedures and offers potential solutions for
discussion with the Meter Services Supervisor.
· Performs other related job
duties as assigned.
HOURS:
7:00AM
to 4:00PM, Monday through Friday
PHYSICAL DEMANDS:
The
work is medium work and requires lifting objects weighing up to 60 pounds and
exerting up to 75 pounds of force occasionally to move objects. Additionally,
the following physical abilities are required: climbing, handling, hearing, kneeling, lifting, mental acuity, pulling,
pushing, reaching, repetitive motion, speaking, walking, standing, stooping,
talking, visual acuity in equipment, getting in and out of a vehicle
frequently during a scheduled work shift, and sometimes viewing a computer screen for several hours at a
time.
WORK ENVIRONMENT:
Work is performed in an environment with
heavy equipment and machinery that could result in bodily harm to co-workers or
others. Indoor work is often performed in a warehouse with dusty and limited
climate control conditions. Distribution tasks include exposure to outdoor
elements such as heat, cold, seasonal pollen, dirt, dust, mud, water, insects,
pests, reptiles, and animals. Requires ability to report to work in case of an
emergency or despite adverse weather conditions.
· Knowledge of customer service principles.
· Knowledge of water metering equipment.
· Knowledge of business computing software and the operations of a computer,
· Proficient skills, or ability to become proficient, with MS Office Suite, particularly Excel/Word/Outlook.
· Skill in communicating, both verbally and in writing.
· Skill in using basic tools.
· Ability to communicate clearly and concisely.
· Ability to maintain effective working relationships and interact courteously and professionally with the public
· Ability to understand and follow directives and instructions.
· Ability to work independently as well as with others, work efficiently, and have excellent time management.
· Experience with
shipping/receiving/distribution of equipment and supplies, inventory
management, and quality assurance.
· Experience & skills in
the use of diagnostics / repair of meters / use of power & hand tools
/maintenance & minor repairs of equipment and tools.
· Working familiarity with
BANNER customer information and billing software.
· Familiarity with FDM and
Service Suite service order applications
· Experience with large meter
testing and customer service field operations.
· High school diploma or GED from an accredited school.
· One (1) year of related work experience.
Licenses,
Certifications or Registrations:
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.