The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Work involves
turning service on/off; validating meter readings; installing, maintaining, and
removing meters; investigating water quality and pressure complaints; handling
move out orders when service is cancelled; fixing minor leaks; cleaning out
meter boxes; serving as a first responder for water/network emergencies;
marking meter box locations; and utilizing mobile equipment and peripheral
devices to manage work orders. This position makes decisions concerning field
conditions, takes corrective actions, handles customer interactions, cleans and
stocks work truck, and maps out routes.
· Receives and completes
assigned service work orders within a specified time period; accurately records
the water meter readings; and enters pertinent notes associated with the work
performed along with any notable conditions at each service address into a
portable laptop.
· Performs comprehensive
field inspection of the water meter, register/wiring, and transmitter;
validates proper and accurate reading match with register; and provides
readings for billings.
· Replaces inoperable or
malfunctioning meter and/or metering equipment as required.
· Performs water flow test on
meter to ensure equipment is functioning properly.
· Inspects water meter
connections for leaks and replaces material as needed to repair leaks.
· Investigates customer
complaints regarding such matters as high meter readings, noise, leaks, water
quality, low/high water pressure, etc.; escalates situation if required.
· Performs meter box
maintenance by cleaning out dirt and debris; ensures box lid fits correctly;
and reports any meter box deficiencies or service line repairs.
· Repairs meter equipment.
· Reads maps to ascertain
accurate location of customer addresses, lines, and right of ways.
· Performs preventative
maintenance and daily inspections of vehicle and field computer equipment for
proper function and reports malfunctions or deficiencies.
· Reports on fire hydrant
leaks, water main leaks, and other water distribution issues in a timely
manner.
· Reports on missing manholes
covers and valve lid covers.
· Communicates to internal
and external customers on how a meter and transmitter operate.
· Serves as first responder
to water distribution and network emergencies.
· Performs other related job
duties as assigned.
· Two (2) years of related work experience preferably experience in customer service and water utility operations.
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.