Technology Systems Specialist-Application Packaging & Automation #2010-378400-01

Technical Systems Specialist

Date Opened

Monday, October 12, 2020 9:05 AM

Close Date

Saturday, December 26, 2020 11:59 PM

Section

Innovation & Technology

Salary

$63,846 - $78,640

Employment Type

Full Time

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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Technology

Summary

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

The City of Charlotte Innovation and Technology Department is seeking a Technology Systems Specialist in the Technology Services Division. This position performs within the Enterprise Services Team providing Application Packaging & Automation. These packages include standard and legacy applications, Desktop Operating systems (Windows 10) and Microsoft Office for deployment to systems city wide with minimum or no user intervention.

Major Duties and Responsibilities

• Perform daily tasks from incident management system and project task assignments.

• Packaging of standard and custom applications via VBScript, Advanced Installer or other MSI creation tools for test and deploy throughout the City of Charlotte.

• Prepare annual Microsoft Windows OS / Office365 updates for deployment city wide to include city customized settings and feature selections.

• Maintain documentation for applications deployment and setting requirements.

• Monitoring/remediation of deployments via Microsoft SCCM/MECM.

• Assist other team members with Microsoft Windows 10/Office365 and other applications operational, licensing or internal settings.

Knowledge, Skills & Abilities

• Knowledge of desktop virtualization technologies, preferably Microsoft Hyper-V / RDS.

• Working knowledge of Windows Command Shell Script, VBScript and PowerShell a plus.

• Fluent with Windows 10 deployments, settings, enhancements and features

• Ability to work with application owners and vendor support for troubleshooting applications, upgrades and deployment methodologies.

• Proven experience working independently and in a team environment.

• Ability to multi-task efficiently in a high volume and critical support role.

• Support various I&T Projects with hands on assistance regarding application integrations, upgrades and enhancements and helping to ensure delivery of exceptional services to our employees and citizens.

• Proven effective application of Windows Operating systems registry and workstation group policies including multiple Internet Browser support

Preferred Qualification

• Three (3) years’ experience supporting and deployment of Windows 10 in an Enterprise Environment

• Two (2) years supporting Microsoft 365 applications both locally and cloud based

• Utilization of automation tools and best practices related to application packaging minimizing end user intervention.

• Routine use of virtual technologies for testing of automated applications and issue remediation

• Identify opportunities to innovate and enhance service delivery through ownership and best practices.

Minimum Qualifications

Requires a Bachelor’s degree with three (3) years of experience working in mid-large Enterprise Environment support end user computing.

Salary

$63,846 - $78,640 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.