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Tier II Support / Technology Implementation Specialist #2009-295300-01

Active Directory Administrator

Date Opened
Wednesday, September 16, 2020 4:12 PM
Close Date
Monday, October 05, 2020 11:59 PM
Section
Innovation & Technology
Salary
  • $63,846 - $75,379
Employment Type
  • Full Time
Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Technology

Summary

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

The City of Charlotte Innovation and Technology Department is seeking an experienced Technology Professional in the Technology Services Division. This position performs within the Enterprise Services Team providing Tier II support to Service Desk and end users. Additionally, this position provides technology implementation and support of various initiatives internal to the Enterprise Services Team and across the City when required.

Major Duties and Responsibilities

• Perform daily support via incident management system, handle Service Desk escalations and project task assignments. Examples incidents are Windows 10, Print Servers, Microsoft Hyper-V, RDS, Kiosk Systems, Microsoft 365, Print Servers, Smart Conference Room technologies, Air Watch mobile device support. 
• Develop and update documentation for incident resolutions, kb articles, procedures for installation, upgrades and use of technology supported.
• Working knowledge of Windows 10, group policy, security protocols and scripting.
• Assist Enterprise Services Team members, other I&T Teams and Project managers with task relating to team services provided.
• Work with necessary resources with ongoing issues and follow through for final resolution. These include city technology leads and vendor support resources
• Research, test and recommend technologies for enhancement to departmental and city-wide operational efficiency.
• Consistent verbal and written updates on projects, ongoing or reoccurring issues and new initiatives to team management.

Knowledge, Skills & Abilities

• Knowledge of desktop virtualization technologies, preferably Microsoft Hyper-V / RDS.
• Working knowledge of Windows Command Shell Script, VBScript, or PowerShell a plus
• Fluent with Windows 10 deployments, settings, enhancements and features
• Experience researching new technologies, testing and implementation.
• Proven experience working independently and in a team environment 
• Demonstrate experience with Windows 10 support in an enterprise environment
• Ability to multi-task efficiently in a high volume and critical support role

Preferred Qualification

• 3 years’ experience with support and deployment of Windows 10
• 2 years supporting Microsoft 365 applications
• Working knowledge of Network Protocols, VPN’s and troubleshooting
• Mobile device settings and usage
• Virtualization of desktops and applications for end users
• Print Server management

Minimum Qualifications

Requires a Bachelor’s degree with three (3) years of experience working in mid-large Enterprise Environment support end user computing and associated technologies.

Salary

$63,846 - $75,379 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.