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Workers' Compensation Claim Manager #2008-226500-01

Date Opened
Tuesday, August 04, 2020 8:00 AM
Close Date
Tuesday, August 18, 2020 11:59 PM
Section
Finance
Salary
  • $83,148 - $92, 387
Employment Type
  • Full Time
Go Back View Benefits

Introduction

The Finance Department partners with customers to achieve their service goals through sound management of finances. Finance provides strategic financial planning, accounting and reporting services to the city, processes citywide accounts payable and accounts receivables, manages the investment of city funds and issuance of debt instruments, and provides risk control and prevention for the city. 

Overview

The Finance Department partners with customers to achieve their service goals through sound management of finances. Finance provides strategic financial planning, accounting and reporting services to the city, processes citywide accounts payable and accounts receivables, manages the investment of city funds and issuance of debt instruments, and provides risk control and prevention for the city. 


Function

Management

Summary

Under the Direction of the Chief Risk Manager, the Workers Compensation Manager, manages the self-insured Workers’ Compensation program for the City of Charlotte and related entities.  This position is responsible for managing and directing internal claim functions and oversee the third-party administrator (TPA).  

Major Duties and Responsibilities

  • Oversees the efficiency and effectiveness of the workers compensation program in keeping with the city’s goals and objectives pursuant to the North Carolina Workers Compensation Act.
  • Supervises Sr. Claim Adjuster and provides direction to departmental Workers Compensation contacts.  
  • Assists in the review, handling, and analysis of difficult cases and recommends appropriate action. 
  • Educates and trains employees on Worker Compensation process and procedures
  • Evaluates and reviews cost-containment strategies and reviews legal counsel in the performance and reserving activity.  
  • Makes recommendations regarding administrative policies and procedures.
  • Reviews legislative proposals as relates to section for impact on City.
  • Prepares complex oral, written and statistical reports.
  • Audits files and assures conformity to state and federal rules and regulations.
  • Attends meetings, conferences and seminars concerned with designated areas of responsibility.
  • Coordinates inquires from other agencies and the public.
  • Performs related duties required. 

    • Knowledge, Skills & Abilities

  • Thorough knowledge of laws applicable to North Carolina Workers Compensation.
  • Thorough knowledge of investigative and adjustment techniques, procedures and practices involving Workers’ Compensation.
  • Considerable knowledge of local government, organization, functions, and safety provisions.
  • Develops and ensures TPA's compliance with established performance metrics.
  • Through knowledge of Occupational Health practices and trends.
  • Develop performance goals, objectives, and work standards for Workers Compensation.
  • Ability to analyze facts and exercise sound judgment in negotiation, adjustment and investigation matters.
  • Ability to communicate clearly and concisely both orally and in writing.
  • Ability to keep and maintain records and to prepare and submit accurate reports.
  • Ability to establish and maintain effective working relationships

    • Preferred Qualification

  • Bachelor’s Degree
  • Five or more years of workers comp/risk experience
  • Manager of Environmental, Safety and Health (MESH) Certificate

    • Minimum Qualifications

  • Associate’s degree 
  • Insurance Adjuster’s License
  • Minimum three (3) years of experience in Workers Compensation and/or Risk Management with supervisory experience.
  • Ability to obtain and maintain city driving permit.

    • Salary

    $83,148 to $92,387, commensurate with experience and qualifications.

    Conditions of Employment

    The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

    Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

    Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

    The City of Charlotte is an Equal Opportunity Employer.

    How To Apply

    Apply online.

    Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

    You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

    Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

    Benefits

    The City of Charlotte provides a comprehensive benefits package to all employees.

    Click here to learn more about the City of Charlotte’s benefits.

    The City of Charlotte is a drug and alcohol-free workplace.

    Selection Plan