Communications Network Manager #2007-377700-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Provides leadership in strategic and operations management of wireless communications (Motorola P25 700/800Mhz regional trunked radio system, microwave Ethernet and T1 wireless broadband network) supporting both public safety and non-public safety services for the City of Charlotte, Mecklenburg County, Cabarrus County, Union County, Stanly County, City of Gastonia and Town of Mooresville plus state and federal agencies. Directs capacity planning efforts for current and future networks, migration planning for new technologies, and project planning and management.

• Provides leadership for the regional public safety trunked radio system infrastructure, wireless network, and mobile and data communication operations for Mecklenburg County, City of Charlotte, Cabarrus County, Union County, Stanly County, City of Gastonia and Town of Mooresville and the Piedmont Regional Communications Consortium to ensure efficient and effective service delivery.
• In collaboration with the I&T Finance and Procurement Services Division, provides direction for initiatives and activities associated with capital budgeting, grant administration, and contract administration.
• Works closely with City of Charlotte vendors to establish relationships and effectively manages expectations and deliverables on service and equipment contracts with those vendors, holding them accountable to the City’s expectations.
• Collaborates with the Equipment Management Division on the planning, evaluation, installation and maintenance of communications and related equipment use in public safety and other vehicles and equipment.
• Directs capacity planning efforts for current and future networks, migration planning for new technologies, and project planning and management. 
• Establishes a standard of expectations for a staff of administration and technical professionals responsible for the implementation and maintenance of communication services and equipment. 
• Leads the efforts for operational best practices and manages configuration change control to enhance network performance.  
• Develops and approves adoption of policies relating to the operation of the Public Safety Communication Network and ensures the communication network is in compliance with State and Federal Regulatory agencies relating to the safety of personnel and the operation of public safety and radio communication networks.
• Participates on state and federal communication committees as needed.  
• Responsible for product solicitations and selections to include RFIs, RFPs, and assisting with contract development and management relating to the operation, maintenance, upgrade, or purchase of new equipment utilized in the delivery of communication services.
• Partners and collaborates with City and other government officials on public and non-public safety service infrastructure activities and initiatives to ensure high availability and performance of the supported networks and equipment.  
• Performs related duties as required.
• This position requires the availability for recall 24x7x365 for system issues, supporting inclement weather and local and state emergency management requests. 

• Requires working knowledge of Public Safety Wireless Communications radio operations and engineering management to include public safety trunked radio systems.
• Comprehensive knowledge of FCC, FAA, OSHA and other federal, state and local rules and regulations that govern the management of communication systems and personnel.
• Ability to express ideas clearly and concisely orally and in writing.
• Ability to understand end user requirements and effectively convey them verbally and in writing to result in a suitable work product.
• Demonstrated ability to identify and resolve technical issues, concerns, and needs.
• Must possess and exercise organizational, analytical and decision-making skills with a customer service focus.
• Ability to establish and maintain cooperative working relationships with City and other government sectors and/or private organizations. 
• Knowledge of utilizing or reviewing regulatory and technical manuals, project plans and blue prints.
• Demonstrated knowledge of budget development and monitoring for capital and operational management.
• Demonstrated knowledge of principles and practices for program development and administration
• Demonstrated knowledge of grant and contract development and monitoring.
• Demonstrated knowledge of operational and administrative functions for the Microsoft Windows network operating system, UNIX, and Motorola Trunked Radio Systems.
• Demonstrated   knowledge of IP-based networks and the techniques used for the design, implementation, monitoring, and maintenance of these networks and their components.
• Ability to use Microsoft Office products (including Word, Outlook, PowerPoint, and Excel) for documentation, communication, presentation, and analysis purposes.
• Ability to create and track projects with Microsoft Project, and to create and modify diagrams using Visio Professional. 

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.