Airport Technology Officer #2007-257750-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Airport Technology Director Manager ensures effective operations of information technology (IT) infrastructure throughout all life-cycle phases in order to meet the business needs of Charlotte Douglas International Airport.  In order to meet federal requirements and the demands of the traveling public, airlines, concessionaires, local, state and federal agencies, the Aviation Airport Technology Division of the City of Charlotte Innovation and Technology Department maintains a robust IT infrastructure, in addition to the City’s corporate Innovation and Technology Department that provides various departmental services for the organization.  

1.     Manages and directs IT related activities of the Airport in a 24/7/365 environment. Provides direction and support for daily operational activities of the technology department including customer service, network security, network infrastructure, application development, evaluation and implementation of new software and technologies, software systems support, telecommunications, technical support and IT policy development.

 2.     Provides managed technology services to the following Airport technology systems: public Wi-Fi; video management system; baggage handling systems; access control and  identification badging system; Flight Information Display Systems (FIDs); paging and public address systems; building automation systems; lightning detection system; internal IT firewalls; Airport communication rooms and shared tenant data space; baggage, conveyor and loading bridge monitoring systems; airfield lighting systems; parking revenue control system; parking valet system; automated passport control (ACP); Operations control center; telecommunications including radio and cellular; distributed antennae system; work and asset management; pavement monitoring; safety management system; other related technological support systems.

 3.     Develops long range plans for systems development, replacement and hardware acquisition. Benchmarks, analyzes, reports on and makes recommendations on the improvement and growth of the IT infrastructure and IT related systems. Ensures IT infrastructure designs and service models are consistent with current and future business needs of the Airport and appropriate levels are in place. 

4.     Manages the full life-cycle of technology assets and proactively develops plans, policies and investment programs.

5.     Manages all Aviation Technology COOP planning, documentation, Disaster Recovery planning, documentation, Business Impact Analysis, Business Continuity inputs and deliverables.

6.     Manages all SLAs and MOUs for Aviation Technology, including editing and implementing those between the city and the Airport.

7.   Provides input and advice into overall operations and investment strategies. Recommends where and how technology can be leveraged for business results. Makes comprehensive recommendations to problems which will improve the quality and productivity of the work performed through rigorous contract management. Leverages vendors and City service providers as part of overall IT service delivery.

 8.     Ensures internal and external customer satisfaction through prompt response and delivery of needed peripheral devices and services (computers, phones, printers, etc.). Provides necessary training on devices and applications as needed. Collaborates with IT executives from other airports to set national agenda regarding airport technology investments. Liaise with City IT to insure security, standards and policy adherence.

9.     Makes comprehensive recommendations to problems which will improve the quality and productivity of the work performed. Works closely with decision makers from other internal departments and tenant organizations to identify, evaluate, recommend, implement and support cost effective and innovative technology solutions.

10.     Conducts studies, research and surveys. Analyzes and interprets records and reports using technological advances to maximize results. 

11.     Maintains a competent internal staff to perform operational response for business continuity of the varied systems throughout the Airport. Provides effective leadership.  Directs, supervises, motivates and counsels to ensure effective performance and career development of all applicable staff.

 12.     Develops and manages IT personal services, operating and capital budgets. Performs budgeting and acquisition of hardware, software and telecom related items and asset management. Performs Technology related capital project planning and budgeting.

• Considerable knowledge of the practices and methods of managing a large scale and complex technical operation.
• Proven track record of information technologies leadership experience and achievement 
• Broad knowledge of platforms and systems used in the airport and aviation industry
• Exceptional, practice person, persuasive communicator with a participatory, team oriented and engaging leadership style.
• Effective team builder, experience coordinating, directing and managing the work of other
• Broad knowledge of and experience in planning, installation, integration, operation and maintenance of advanced and diverse technologies that must be supported and operated with near 100% reliability in a 24 hour a day, 7 days per week environment.
• Considerable knowledge of the nature of aviation business.
• Knowledge of standard computer operating systems, hardware and support. Knowledge of operating characteristics of servers, server based applications, data networking, relational databases and various protocols. Effective organizational, strategic thinking and reasoning skills.    
• Analysis and troubleshooting skills.
• Ability to test and evaluate hardware and software.
• Ability to make comprehensive recommendations to problems which will improve the quality and productivity of the work performed.
• Ability to maintain effective working relationships with internal and external customers, tenants, city departments, co-workers, the public, contractors and agencies, and represent the Airport in a professional, positive manner. 
• Ability to recruit, train, retain and motivate a skilled and diverse staff.
• Ability to actively pursue and develop new ideas, methods and procedures to meet changing situations.
• Ability to provide direction, communicate effectively both verbally and in writing, and drive projects to completion and on schedule, to scope, and within budget.
• Ability to provide input and advice into overall operations and investment strategies 
• Proven leadership in directing a medium-sized technical/professional staff

Major course work should have included business or public administration, information technology, computer science or related field.  Experience must be related to technology management in a complex environment, and include supervisory experience and customer service.  Airport experience or experience in a high volume, 24/7 operating environment highly desired.

Bachelor's Degree and seven years of relevant work experience

OR

Master's degree and five years of relevant work experience

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online and with ADK Consulting and Executive Search at https://careers-adkexecutivesearch.icims.com/jobs/1366/2020-airport-technology-officer-clt/job. 

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You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

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The City of Charlotte provides a comprehensive benefits package to all employees.

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The City of Charlotte is a drug and alcohol-free workplace.