IT Communications Services Manager #2006-379500-02

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Technology

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

The I&T Communications Services Manager position will manage a team of approximately 11 people who are responsible for the Enterprise voice and data communications networks, field-based workforce connectivity, and wireless LAN communications for the City of Charlotte and applicable outside agencies.  

• Oversees network management and telephony environment functions; makes critical decisions and answers for failures.
• Establish and maintain business relationships and manages operational conflicts and resolutions.
• Manages vendor and contracts; Establishes customer relationships; create statements of work for and oversees RFP/RFQ/RFI in applicable service areas.
• Advises Leadership and peers; Completes relationship and consulting management functions by cooperating with various City departments, local, state and federal agencies. 
• Manages personnel by staying abreast of and communicating work status and project issues. Approves vacation time and work schedule and write job descriptions, responsible for team manning, completes training plans and performs disciplinary action as needed. 
• Develop and enhance standards and processes and consults with others as required. 
• Sets priorities, communicate expectations, evaluates resource availability, and projects future workloads.
• Creates strategic plans, identifies gaps in services, and develops plans to rectify. 
• Oversees area compliance by ensuring the communication services area follows all laws and regulations.

• Position has physical responsibility and assures that appropriate linkages exist between budget requests and departmental goals and objectives. Develops and monitors budget and adjusts as necessary.
• Knowledge of a wide range of information technology methods, and procedures, including those regarding systems life cycles and systems development. 
• Expert knowledge and experience applying advance strategic analysis and problem-resolution skills that will result enhancing the relationship management experience with all customers.
• Comprehensive understanding with and experience with varied methods, best practices, and programs including techniques, tools, metrics and measurements.
• Ability to lead and communicate effectively with all levels of the organization, including the executive and senior leadership. 
• Expert project leadership skills to result in building high performance teams. 
• Ability to assimilate to new environments and subject matters quickly. 
• Strong change management and organizational alignment skills.
• Ability to quickly understand the City's business and apply industry best practices. 
• Effectively integrate customer requirements with IT solutions to provide recommendations/findings in comprehensible presentations and reports for various levels of the organization. 

• 5 years of managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc. 
• 5 years successful leadership of a network / infrastructure team. 
• Excellent knowledge of current protocols and standards, including Core Switching/Routing, SSL, SAN, Business Continuity, Disaster Recovery. 
• Experiencing managing the installation of network cabling and telephony systems. 
• Effective project management techniques; principles and practices of effective management supervision.
• Ability to: Plan, organize and document complex network system design activities and to configure network systems to be consistent with institutional policies/procedures.
• Communicate technical/complex information both verbally and in writing; establish maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
• Professional Network Certification a PLUS. 

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.