Human Resources Assistant Manager #2005-200900-01

Introduction The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Human Resources Assistant Manager is a key strategic business partner member of the Charlotte – Mecklenburg Police Department Leadership team directly responsible for leading and managing the Department’s Human Resources Supervisors.

The Human Resources Assistant Manager must be a strong leader with the ability to coach and develop a successful team.  This position provides human resources management to include: recruitment and background check management, personnel forecasting, performance management, employee development and employee relations, strategy and policy interpretation, problem resolution and compliance.  Department personal services budget operations inclusive of development of annual strategic personal services budget, and management of services to external and internal customers.

• Manages the department’s background, polygraph and recruitment process and oversee the payroll team to ensure timely processing of all payroll entries
• Analyzes, prepares and distributes various background and recruitment KPI reports
• Manages escalated recruitment matters in conjunction with recruitment supervisor
• Manages escalated background and polygraph matters
• Review all background and recruitment processes and recommend quality improvement strategies
• Implement departmental and organizational policies, procedures, and service standards in conjunction with management and continuously review to ensure efficiency
• Experience supervising and managing professional staff
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Perform related duties and responsibilities as required
• Perform other duties as assigned
• Receives direction from the Administrative Services Manager
• Exercises direct supervision over the Recruitment/Backgrounds but will serve as a back up to the other Assistant Manager for Payroll/Compensation team

• Knowledge of federal and state guidelines as it pertains to recruitment and background checks
• Considerable knowledge of the laws, principles and practices of municipal budget preparation and administration, human resources administration, and organizational development
• Knowledge of federal/state laws and regulations (including, but not limited to FLSA, ADA,  Title VII)
• Considerable knowledge of research methods, program planning and policy analysis techniques
• Ability to lead in an environment of constant change
• Knowledge of human behavior and performance, individual differences in ability, personality, and interests including learning and motivation
• Ability to plan, direct and work as a team with colleagues as well as establish effective working relationships with other employees, Command staff and the public
• Ability to carry out assignments using own initiative and minimal instructions
• Ability to work independently and handle dynamic timelines
• Ability to come up with proactive solutions and critical thinking
• Ability to communicate effectively through written and verbal communication
• Ability to learn and apply extensive human resources and business administrative management practices to support a diverse Department
• Be adept using various productivity and software analysis tools such as Microsoft Word, Excel, Oracle PeopleSoft, as well as many other internal software applications
• Ability to drive organizational culture forward
• Enthusiasm for teamwork, resourcefulness, accuracy, initiative and critical thinking
• Strong written and verbal communication skills
• Previous experience in Public Safety 

Master’s Degree in Business Administration or a related field of study

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.