Police Network Communications Integrator #2004-295500-04

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Charlotte Information and Technology, Public Safety Division Network Communications Integrator provides technical, application, administrative and integration support for computer applications used by the Police Department’s Communications Division.  Computer applications including PSAP Technology, call recording systems, telephony systems, PRI lines, trunking systems and 911 telephone systems etc. 

The position functions as an intermediary between functional and technical staff in order to define the scope, requirements and implement systems used by the Communications Division such as 911 Phone System, Computer Aided Dispatch (CAD), 911 Call recordings and other applicable systems.

Twenty-four hours, seven days a week, call-back & after-hours work may be required to support applications

• Responsible for ongoing support & maintenance of CMPD’s 911 phone system /Computer-Aided Dispatch / Call recording functions
• Administers & maintains department systems by identifying / correcting problems / developing & running reports / creating & managing account permissions / facilitating solutions / cooperating with vendors / communicating with system users
• Responsible for Quality Assurance & software testing including writing / execution of detailed test plans & results
• Interface with end users documenting existing business processes & design new business processes translated into detailed system requirements
• Responsible for assisting with implementation & transitional support of systems
• Respond to customer requests related to Software Applications ranging from permissions / technical problems with applications / various other administrative items
• Subject Matter Expert for several custom-developed & commercially available software packages used to support PSAP Technology used by Police’s Communications Division such as:
  • 911 Phone System
  • Computer-Aided Dispatch
  • Call recording functions / others
• Documents release notes / user guides / other documentation assisting customers with application usage
• Performs other technical assignments as needed by Operations Support Business team lead

• Advanced knowledge of 911 Phone & CAD systems
• Knowledge of Radio Application Networks & functionality
• Basic Knowledge of:
• Automatic Location Information systems (ALI)
• Automatic Vehicle Location Systems (AVL)
• Advanced knowledge of recording equipment & business processes / Telephony experience
• Ability to work in team environment / work well under pressure
• Ability to set priorities & complete tasks on time with minimal supervision
• Superior analysis & problem-solving ability
• Knowledge of principles of business analysis & business process analysis
• Familiarity of SQL and application development lifecycle
• Ability to map current & proposed customer processes
• Ability to communicate technical expertise to all levels of technology customers
• Knowledge of Microsoft Reporting Services & SharePoint
• Knowledge of principles of project management
• Highly organized with ability to work on multiple projects simultaneously
• Excellent oral & written communication skills / demonstratable customer service

• Bachelor’s degree in Computer Science or Information Systems
• Hands-on work experience in PSAP Technology Application Administration or functioning as PSAP Technology Systems Analyst
• Experience as user of PSAP Technology such as 911 Phone or CAD systems as 911 call taker / CAD dispatcher / Officer / Medic / Fire

Associate’s degree with three (3) of relevant work experience; or a Bachelor’s degree with one year of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.