Management Analyst

The Office of the Child Advocate (OCA) is an agency within the judicial branch, charged with safeguarding the welfare of Delaware’s children.  It accomplishes this mission through advocacy, collaboration, evaluation, and education with a vision of safe and resilient children with supportive families.  It has 30 full-time employees, six casual/seasonal employees, thirteen contractors and over 400 volunteers. OCA operates out of all three counties. OCA’s Legal Services Division represents approximately 550 children that are experiencing foster care through Child Attorneys and Court Appointed Special Advocates.  OCA’s Office of the Investigation Coordinator (IC) monitors over 900 serious child abuse cases and leads the multidisciplinary team case reviews. OCA’s Policy and Training Division provides intensive reviews of serious child abuse cases, manages youth in transition programs, coordinates child welfare trainings, generates child welfare data and staffs the Child Protection Accountability Commission (CPAC). Administrative support is provided to all divisions through leadership, managers, and support staff.

OCA’s Policy and Training Division includes the Data Unit, which is responsible for organizing and managing the data administration and management processes for all child welfare data maintained by OCA, the Family Court and CPAC. The Unit’s primary duties are as follows: inputting and maintaining data in OCA’s data management system (Apricot); designing and managing the Apricot data management system on behalf of OCA and the Family Court; monitoring OCA and the Family Court’s data processes to ensure data quality and integrity; preparing and interpreting routine and ad-hoc reports, queries and bulletins for OCA’s three divisions; staffing the CPAC Data Utilization Committee; and maintaining the Child Welfare Dashboard on behalf of CPAC. Additionally, the Data Unit provides support to the Family Court in administering the Apricot data management system, including building reports and dashboards for Court staff, and the Court Improvement Program Steering Committee and its workgroups, collaborating with the data team and meeting quarterly with the Court Improvement Program (CIP) Coordinator. The Data Unit also facilitates an efficient data sharing model with the Division of Family Services for children in DSCYF custody and collaborates with system partners to collect data and identify trends and gaps in services.

1. Experience working with Delaware’s child welfare system
2. Experience in using cloud-based database management systems (ex. Apricot, Salesforce, FOCUS, etc.), which includes database design, testing, and implementation.

The responsibilities will include:

• Working with the OCA’s Data Unit to analyze and interpret collected data on child victims and to identify and communicate findings and trends to OCA and Family Court.
• Providing support to OCA and Family Court administrative staff with data entry and maintenance of the OCA mailboxes.
• Monitoring OCA data processes to ensure accuracy of data collection and entry by OCA and Family Court staff.
• Developing and maintaining the Apricot data management system for OCA and Family Court and providing database quality assurance.
• Preparing and interpreting routine and ad-hoc reports, queries, statistics, and analysis for data collected by OCA and Family Court.
• Presenting data and analysis in a clear and concise manner to allow for informed data driven decisions.
• Participating on the CPAC Data Utilization Committee and other committees, task forces and workgroups that impact data management services.
• Training OCA, Family Court and stakeholder staff and providing technical guidance on constructing database queries and generating reports.

1. Possession of a Bachelor’s degree or higher, which includes coursework in conducting studies, descriptive statistics and inferential statistics.
2. Experience in programming in Excel.
3. Experience in effectively analyzing large volumes of data.
4. Ability to prepare reports and maintain accurate records.
5. Experience in data collection which includes collecting, compiling, and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
6. Experience in data quality assurance processes to maintain the accuracy of data and to identify and immediately correct errors.
7. Ability to communicate effectively both orally and in writing

A teleworking option may be extended to the employee selected for this position if the criteria is met per the Delaware Judicial Branch Telework Policy.

• A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required as a condition of hire.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.