Behavioral Health Case Manager II (#MDDR02)
$40,446.00 Yearly Min / $50,558.00 Yearly Mid / $60,670.00 Yearly Max

A Behavioral Health Case Manager II provides full performance level case management and eligibility determination work in a behavioral health or institutional setting, assisting individuals with developmental disabilities, physical or mental illness or those struggling with addiction, in meeting personal, social, health, emotional, or financial needs and achieving personal independence compatible with generally accepted norms.

Employees are responsible for monitoring cases and coordinating with providers, resources, and services. Work is characterized by a complex case load requiring independent action to see a case through to completion.  An employee performs the full range and scope of work under general supervision from a technical or administrative supervisor; the supervisor provides general direction on all assignments, and regular review of progress, accuracy, and quality of work with supervisory advice or assistance provided as needed.  A significant aspect of the work involves participating in client and family assessments as a member of a multi-disciplinary team, providing guidance and relevant information to individuals, groups, and families, and/or crisis intervention, and referring clients to appropriate health and social service agencies.  Employees interact with behavioral health professionals, state and private community service organizations, schools, courts, and/or police.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.  

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.  

• Interviews clients, family members or any other persons deemed necessary to obtain the most complete case history possible.

• Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members.

• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review. 

• Prepares narrative, statistical reports and court reports as necessary.

• Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement in foster care, day care, nursing home, drug/alcohol rehabilitation or other special care facility.

• Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals.

• Appears at court proceedings as required testifying to the social and environmental issues affecting the client.

• Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies. 

• Provides consultative services to state and private agencies; may participate in community projects.

• Advocates for clients and families in the protection of rights; obtains consent for treatment.

• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. 

• May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction. 

• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.   

• Performs other related duties as required.  

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class.   

• Knowledge of child, adolescent and adult behavioral health.
• Knowledge of mental and emotional disorders and the social, economic, and psychological implications and behavioral impact.
• Knowledge of family dynamics and reactions to developmental disabilities and mental illness.
• Knowledge of the principles, practices, methods, and techniques of health and human service work.
• Knowledge of eligibility and other applicable agency, state, or federal laws, rules, regulations, standards, policies, and procedures.
• Skill in interviewing, oral and written communication, and interpersonal relations for effective interactions with client/family providers and agencies.
• Skill in assessing availability, role and functions of human service and community resources.
• Skill in case management.
• Skill in using computer software and automated information systems to enter, update, retrieve, and report on data in compliance with federal or state reporting requirements.  
• Ability to accurately determine client needs and recommend action plans.
• Ability to interpret and explain applicable rules and regulations. 
• Ability to deal constructively with aggressiveness, hostility and other emotional attitudes.
• Ability to train, supervise subordinate staff including review and evaluation of work.
• Ability to evaluate existing programs and make recommendations for improvement to best meet individual and community needs.
• Ability to prepare narrative and statistical reports.
• Ability to maintain effective working relationships with other service agencies, public and private, as well as state and federal regulatory agencies.

JOB REQUIREMENTS for Behavioral Health Case Manager II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field. 
2. Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
3. Six months' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
4. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Six months' experience in narrative report writing.