A class incumbent provides case work assistance and support to case managers by providing assistance to clients.
Nature and Scope
A class incumbent supports the case management function by obtaining and verifying client social history for use in the case history. This class is differentiated from the lower level in the series by the degree of client interaction and judgment assigned to positions at this level. Class incumbents perform various functions related to assisting in improving family relations such as supervising family visits, and reporting on behaviors/interaction, providing assistance to parents regarding such problems as household management (meal planning, food storage, clothes shopping for children, etc.). An employee in this class is expected to be a role model to parents regarding appropriate interaction with children. The employee reports observations, concerns and/or progress to the case manager upon completion of the visit. An incumbent may make recommendations on the need for additional services or as directed by a case manager. In addition, an incumbent would assist the case manager by scheduling appointments and transporting clients to required location, or by following up with client and/or provider agency to ensure scheduled appointments are kept by client. While a class incumbent performs duties which require a greater degree of judgment than the lower level in the series, the case manager determines what information should be obtained and/or what problem/behavior should be addressed prior to client contact.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Obtains and verifies client history in accordance with case manager's directives; makes collateral contacts as directed by case manager.
Works with parent, at the home, to assist with such problems as household management (meal planning/
preparation, food storage, housekeeping, clothes shopping, etc.).
Acts as parent aid by providing role model on appropriate interaction/behavior with children. Observes parental/child problems, progress and other information/concerns and reports to case manager.
Schedules appointments for clients and transports to required location (hospital, court, therapy session).
Provides coaching and assistance and lends support and encouragement to obtain desired outcome.
Provides office and telephone coverage in absence of case manager and refers problems to appropriate party.
Prepares and maintains a variety of records and forms required by the case manager in order to provide the necessary services to clients
May conduct initial assessments and make preliminary recommendations on needed services, or for ongoing cases, may make recommendations to case manager on a client's need for additional services.
Follows up on appointments with service provider and/or client to ensure scheduled appointments are kept.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of normal and dysfunctional family behaviors.
Knowledge of interviewing techniques.
Knowledge of community resources.
Knowledge of office practices and procedures.
Ability to observe behavior and implement appropriate interactions.
Ability to prepare reports and maintain records.
JOB REQUIREMENTS for Family Service Assistant II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.