Correctional Operations Manager (#MCCZ09)
$74,140.56 Yearly Min / $80,549.00 Yearly Mid / $100,686.00 Yearly Max

Summary Statement

A class incumbent is responsible for managing the daily operations of a variety of  work programs associated with the Prison Industries work shops statewide.

  • Supervises a staff of  8-12
  • Responsible for 6-8 multiple occupations/services within 4 facilities.

Nature and Scope

A class incumbent reports to the Prison Industries Director and is responsible for supervising staff in the production, repair, building, finishing/refinishing operations of automotive, clothing, printing, vehicle maintenance, silk screening, picture framing/matting, appliances, electronics upholstery, furniture, crops, livestock, etc. The class incumbent is responsible for ordering, receiving and issuing of raw materials, supplies and equipment used in the Prison Industries Work Shops. Work involves marketing goods/services and providing service to customers and clients including cost estimates, scheduling quality control, complaint handling and storage of finished goods. In addition, a class incumbent monitors work activity; assesses progress, production levels, performs quality checks; ensures all security and safety procedures/regulations are followed. The class incumbent is responsible for the supervision, custody and control of  inmates employed in the Prison Industries program.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, assigns, reviews and evaluates the work of subordinate staff; observes that all security and safety procedures/regulations are followed by staff and inmate workers; Responsible for supervision, custody, control and safety of inmates.
  • Monitors work activity, assesses progress, production levels, and performs quality checks.
  • Administers the ordering, receipt, inventory and distribution of all materials, supplies, tools and equipment used in prison workshops.
  • Provides customer services such as information regarding products and services available, receiving, cost estimates, scheduling coordination, receipt/shipment of all goods, quality control, proper storage and handling of unfinished/finished goods, billing and complaint handling.
  • Develops and monitors quality control procedures/standards for products and services offered by the Prison Industries shop operations.
  • Develops internal operational procedures for the programs operated within Prison Industries.
  • Prepares/maintains all records and reports pertaining to procurement, production, marketing and other functions of Prison Industries shop operations.
  • Prepares statistical data for analysis of shop workload, backlog, completed work and income earned.
  • Executes logistical plans and procedures for the acquisition of necessary supplies and transportation and for the distribution and marketing of products/services.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of the principles and practices of business administration and management as they apply to business operations.
  • Knowledge of administrative procedures related to Prison Industries, Department of Corrections.
  • Knowledge of supervisory principles and practices.
  • Knowledge of the principals and practices of production scheduling and control, quality control, product costing and marketing techniques.
  • Knowledge of departmental and institutional security procedures and techniques, rules and regulations as well as the proper procedures for carrying them out.
  • Skill in estimating costs of a variety of products and services.
  • Skill in dealing with customer complaints.
  • Ability to effectively direct an inmate work crew, inside/outside the institution, with safety/security.
  • Ability to set up pricing structure and marketing plan for the Prison Industries program.
  • Ability to set priorities and to meet deadlines with a wide variety of product and service requirements.
  • Ability to maintain records and prepare reports.
  • Ability to communicate effectively.

Job Requirements

JOB REQUIREMENTS for Correctional Operations Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in production management which includes managing overall production processing operation; identifying priorities, staffing needs, schedule changes, processes and procedures to meet operational needs.
  2. Three years experience in estimating cost, time and materials.
  3. Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
  4. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).