Chief of Motor Vehicle Compliance and Investigations (#MBCZ09)
$57,568.00 Yearly Min / $71,960.00 Yearly Mid / $86,352.00 Yearly Max

The class incumbent is responsible for planning, developing, implementing, directing, and overseeing investigation and audit practices of regulated activities to assure compliance with DMV related laws, regulations, policies, processes, and procedures. 

The class incumbent reports to the Director, Division of Motor Vehicles (DMV).  The class incumbent is responsible for planning, developing, implementing, directing, and overseeing investigation and audit practices of regulated activities such as licensing of dealerships and titling and registration of vehicles.  The class incumbent is also responsible for supervising the Compliance and Investigations Unit and its staff of full-time and part-time investigators.  This includes investigating or overseeing investigations of alleged or possible violations of applicable laws, rules, regulations, standards, policies, processes, practices, and procedures.  Additional work includes managing the Division’s fraud detection and remediation processes ensuring they support established laws, rules, regulations, standards, policies, processes, practices, and procedures. The class incumbent also liaises with Motor Vehicle Chiefs and Managers and their staff, law enforcement (local, state, and federal), other motor vehicle agencies, government agencies, and national associations to provide support and guidance and make recommendations regarding trends and practices around fraud detection and remediation.  Principal contacts are with all levels of division personnel to monitor and evaluate compliance and provide technical direction.  Additional contacts are with the public, law enforcement (local, state, and federal), vehicle dealerships, state agencies, other states’ motor vehicle agencies, attorneys, court and law enforcement officials, and the public.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Monitors, evaluates, and analyzes compliance with DMV related laws, rules, regulations, standards, policies, processes, practices, and procedures by investigating and auditing DMV transactions, reviewing statistical activity reports, interacting with employees and customers, and investigating complaints or allegations of violations.
   
• Manages investigations and audits of motor vehicle dealerships to determine compliance with licensing requirements.
   
• Plans, develops, implements and directs statewide compliance and investigations programs including defensive driving, aggressive driving, commercial driver training schools, and fraud detection and remediation. 
   
• Plans and directs the compliance and investigations unit by recommending and implementing new/revised policies, procedures, and programs and advising staff on technical, legal, personnel, and operational scenarios. 
   
• Interfaces orally and in writing with staff, law enforcement (local, state, and federal), vehicle dealerships, state agencies, other states’ motor vehicle agencies, attorneys, court and law enforcement officials, and the public to gather information; increase public awareness; provide interpretations and explanations of laws, regulations, policies, and procedures; resolve problems; and render decisions not specifically prescribed by statutory or regulatory requirements. 
   
• Plans, assigns, reviews, and evaluates the work of subordinate personnel.  
   
• Develops, prepares, justifies, and controls the Compliance and Investigations Unit budget, and provides input for and defends the Division’s annual budget requests.
   
• Reviews legislation; evaluates and analyzes proposed and newly enacted laws and advises the Division Director on the feasibility of implementation and impact on current laws, rules, regulations, programs, and operations. 
   
• Develops and evaluates training programs for employees.

The intent of the listed knowledge, skills and abilities (KSAs) is to give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of principles, practices, and theory of administration, management, and supervision.
• Knowledge of the principles, practices, and techniques of program planning, design, and evaluation.
• Knowledge of the principles, practices, and methods of budget preparation, analysis, and control.
• Knowledge of motor vehicle agency organization, functions, programs, responsibilities, and procedures.
• Knowledge of the state and federal motor vehicle laws, rules, regulations, policies, and procedures.
• Skill in effective written and oral communications.
• Skill in planning and conducting complex investigations including conducting interviews to elicit information of a sensitive and confidential nature.
• Skill in providing testimony before boards, commissions, administrative bodies, or court officials.
• Skill in interpreting, applying, explaining, and determining compliance with applicable laws, rules, regulations, standards, policies, and procedures.
• Skill in establishing and maintaining effective working relationships with a variety of people in various work situations.
• Skill in preparing clear and concise reports and correspondence.
• Ability to evaluate and analyze laws, regulations, policies, procedures, programs, and operations and recommend and implement changes.
• Ability to lead team of investigators.

JOB REQUIREMENTS for Chief of Motor Vehicle Compliance and Investigations
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering and analyzing evidence, and documenting findings.
2. Three years experience in determining compliance with laws, rules, regulations, standards, policies, and procedures. 
3. Three years experience in narrative report writing.
4. Three years experience in interpreting motor vehicle and/or driver license issuance laws, rules, regulations, standards, policies and procedures.
5. Six months experience in planning, developing, implementing and evaluating programs.
6. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
7. Six months experience in developing policies and procedures.
8. Knowledge of budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.