Manager Support Services DOC (#MAHZ04)
$62,285.00 Yearly Min / $77,856.00 Yearly Mid / $93,427.00 Yearly Max

Summary Statement

The class incumbent functions under a Warden or Deputy Warden of a Department of Correction (DOC) correctional institution and is responsible for managing all support services provided for the inmate population. Other functions performing at this level are line operational units and security. A class incumbent interacts with all levels of management within a correctional institution, other Department personnel, as well as significant contact with the general public and news media.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Provides effective management of the operation of payroll, visit scheduling, telephone operations, budget, business office, and commissary business/accounting functions for a correctional institution.
  • Prepares an institution’s budget, to include attendance at budget hearings with the Warden.
  • Responsible for all purchases made, including Correctional Officers uniforms and equipment.
  • Serves as the Public Affairs/Relations Officer for an institution, which includes responding to media inquiries, issuance of press releases, and conducting tours and visits for an institution.
  • Responsible for investigating and responding to pending court cases and lawsuits by inmates.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of the principles, practices, and procedures of administrative analysis and the budgetary and payroll process.
  • Knowledge of the penal system security procedures, rules and regulations.
  • Knowledge of inventory control, commissary operation, supply procedures, and records management.
  • Ability to work in harmony with others, particularly under stress, employing tact with co-workers and inmates.
  • Ability to communicate effectively both orally and in writing.

Job Requirements

JOB REQUIREMENTS for Manager Support Services DOC
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in managing support services such as mail operations, fleet management, commissary, laundry operations, food service operations, plant maintenance operations, graphics and printing, or materials management.
  2. Six months experience in financial administration such as comprehensive analysis of programs, budgets, projects, services, alternatives, and costs; financial planning, revenue generation, revenue forecasting, expenditure forecasting, cash flow management and establishing internal control.
  3. Six months experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
  4. Six months experience in developing policies or procedures.
  5. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.