The class incumbent is responsible, through subordinate managers, for the management and direction of the Division of Revenue's information/data processing resources, application support and development, and records management.
Operating budget - $4 to $5.7 million.
Supervises 4 managers and 55-60 supervisory, professional, technical and clerical employees.
Oversees 25-35 contractors (systems development projects) and 30-40 seasonal workers.
Manages 28 system development contracts worth $3 million annually.
Nature and Scope
The class incumbent reports to the Director of Revenue and is responsible for providing data processing services and resources for all division operations and administration. In addition, the incumbent, through subordinate managers, is responsible for the front-end and back-end processing of all tax documents and remittances, manual and electronic deposits, credit card collections processing, and division-wide records management, including off-site contractual storage arrangements. The incumbent ensures the cost effective application of information/data processing resources by directing and approving the analysis of current and potential uses, coordination of existing systems, and the avoidance of duplication and enforcement of standard procedures for acquiring/maintaining information resources. Significant aspects of this work include managing the design of mainframe applications and network and software applications as well as the development/implementation of emerging technology such as imaging. In addition, the incumbent identifies and analyzes the impact of changes in new technology, business processes, procedures, or tax laws on other functional areas of the division, and develops methods of resolving same. The incumbent provides technical guidance on department-wide management information systems and pro-actively facilitates and promotes reengineering of business processes by means of information technology. Typical contacts are with all levels of department and division level managers, system users, OIS management, and vendor representatives for the purpose of coordinating/integrating all data processing/information resources throughout the department.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Coordinates and integrates all data processing/information resources throughout the department, OIS, and other state and federal agencies.
Controls the development and approval prior to implementation of progressive data processing capabilities throughout the department to include the design and modification of imaging technology, data center, and associated network.
Directs the development and approves the planning and implementation of major software enhancements and applications.
Establishes standards for hardware and software selection, determines appropriate hardware and software, and authorizes the purchase of the same.
Directs the collection, receipt, and processing of all funds for same day deposit. Directs the reporting and reconciliation of revenues received. Directs the processing of all tax documents to ensure proper handling.
Directs the records management function including off-site storage sites. Approves policies and procedures for the retirement of information and delegation to archives.
Manages the development/implementation of staff and user training programs.
Provides technical guidance to divisional and departmental managers regarding the ability of current or new information/data processing resources to resolve operational problems.
Resolves all technological issues which directly impact tax law enforcement, processing, collection of liabilities, and policy analysis functions for the Division.
Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of state of the art management information technology.
Knowledge of multi-processing and system capabilities.
Knowledge of principles and practices of fiscal management, and budgetary policies and procedures as they relate to systems, planning, development, and management of ongoing operations.
Knowledge of tax laws, rules, and regulations.
Knowledge of accounting and auditing principles, practices, and policies.
Knowledge of human resource management.
Skill in organizational analysis, planning, and development.
Skill in the management of diverse operations.
Skill in oral and written presentation of complex, technical information.
Skill in developing consensus and mediating diverse and opposing priorities.
Ability to manage systems development, data and manual processing operations, and records management functions.
Ability to forecast use of data processing resources based upon management information resource analysis.
Ability to develop guidelines and procedures for the installation, maintenance, monitoring, and evaluation of an operating system.