Unemployment Insurance Benefits Payment Cont. Svc. Mgr. (#MABZ16)
$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

Summary Statement

A class incumbent directs the detection, prevention, collection and control of improperly paid unemployment insurance benefits in accordance with applicable laws and regulations.

  • Manages 4-6 employees.
  • Recover $200-400,000 per year in benefit overpayments.

Nature and Scope

A class incumbent performs with direction from an administrative superior. Work includes developing, implementing and evaluating benefit payment control policies and procedures for all Unemployment Insurance program operations. Also reporting in at this level are Management Analysts responsible for budget and planning and the UI Quality Control Supervisor. The incumbent participates with other program managers to ensure the maintenance and control of benefit payment control procedures for Unemployment Insurance program operations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, assigns, reviews and evaluates the work of staff engaged in the detection of improper payment of benefits and collection of Unemployment Insurance benefit overpayments; trains unit personnel.
  • Develops and implements methods and procedures for accomplishing unit objectives based on agency goals and federal regulatory requirements; evaluates effectiveness of same through review of statistical data; initiates procedural changes as required.
  • Coordinates unit activities with central and local offices and agency data processing operations.
  • Develops, recommends and implements policies and procedures to prevent, deter and detect Unemployment Insurance benefit overpayments.
  • Reviews and analyzes agency records and statistical data to determine cause of benefit overpayments and appropriate action to be taken including recommendations for prosecution.
  • Directs and/or participates in special investigations of suspected fraudulent claims and benefit payment activities to recover improperly paid monies; prepare information for use as evidence in legal actions.
  • Provides technical guidance to subordinate and administrative staff on operational procedures and internal control measures.
  • Prepares statistical and narrative reports of unit activities and other special reports as required.

Knowledge, Skills and Abilities

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

  • Knowledge of federal and state Unemployment Insurance law, specifically regarding overpayment and fraud regulations.
  • Knowledge of the methods and techniques utilized in the analysis of managerial and operational procedures.
  • Knowledge of the principles and practices of accounting and auditing.
  • Knowledge of local office claims-taking procedures.
  • Skill in effective oral and written communication.
  • Skill in supervising, planning, organizing, and evaluating.
  • Ability to interpret and apply the applicable laws, rules and regulations pertaining to the fraud and overpayment of UI benefits.
  • Ability to apply the principles and practices of accounting and auditing to the analysis of financial records and the detection and collection of benefit overpayments.
  • Ability to analyze data and make sound recommendations.
  • Ability to conduct sensitive investigations of fraudulent claims/benefits activities.
  • Ability to establish and maintain effective working relationships with subordinates, administrative and agency staff.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Benefits Payment Contract Service Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
  2. Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  3. Six months experience in providing testimony before boards, commissions, administrative bodies or court officials.
  4. Six months experience in narrative report writing.
  5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.