Public Safety Dispatcher Trainee

2 vacancies

Recruitment #19-K24-001

Introduction

Are you interested in a civilian law enforcement career dedicated to keeping Ventura safe and livable?  Are you an excellent multi-tasker who can make quick, logical decisions in a fast-paced environment?  The City of Ventura is accepting applications for two entry-level Public Safety Dispatcher Trainee opportunities in our progressive Police Department.  To be considered for this rewarding career opportunity, apply online at www.cityofventura.ca.gov/jobs by the 8/18/2019 filing deadline!

To learn more about the Ventura Police Department, visit  https://www.cityofventura.ca.gov/816/Police-Department

THE POSITION

Under general supervision, receives, screens and responds to incoming emergency and non-emergency calls for police assistance. Dispatches appropriate units, and maintains necessary communication with units, during their response to calls. Performs a variety of clerical, record-keeping and general support duties related to communications activities.

THE IDEAL CANDIDATE

  • Responds diplomatically and tactfully to people of diverse backgrounds, often in adverse situations, when they may be confused, upset, angry, drunk, irate, or irrational.
  • Willing to work rotating shifts, including evenings, weekends, and holidays. 
  • Remains calm and continue working when violent or highly emotional situations are taking place.
  • Handles multiple tasks at one time, making quick, logical decisions in high-pressure situations.
  • Has excellent keyboarding, spelling, and data entry skills.
  • Has prior experience dispatching people and/or vehicles using a radio.
  • EXAMPLES OF DUTIES

    Duties may include, but are not limited to, the following:

    Uses a Computer Aided Dispatch (CAD) terminal and regular telephone lines to receive emergency calls from the public requesting police services.  Determines the nature and location of the emergency, its priority, and dispatches police units as necessary and in accordance with established procedures.  Exercises considerable judgment in dispatching deployed units, emergency resources, and equipment.  Maintains contacts with all units on assignment.  Maintains the status and location of field units. 

    Monitors emergency alarm panels and city alarms.  Monitors city and other camera surveillance systems.   Answers non-emergency calls for assistance.  Dispatches public works emergency and other "after hours" service requests. 

    Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies.  Provides field personnel with information relating to subjects, vehicles, and property so that they can determine appropriate action to be taken. 

    Trains new employees in dispatching procedures, techniques, and methods, as well as relevant department policies and regulations. 

    Enters, updates, and retrieves information from computerized data base networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.  Assists in the maintenance of communication equipment as required.

    Performs other related work as required.

    LICENSE/CERTIFICATES

    License:  Depending on assignment, possession of a valid California Class C driver's license may be required.

    Certificate: Typing speed of 35 words per minute is desirable.

    WORKING CONDITIONS

    Environment:  works in indoor office conditions with noise of police radio; works irregular hours, including rotating shifts, evenings, weekends, and holidays; and works under pressure and in potentially stressful conditions.  Physical Abilities:  hearing and speaking sufficient to exchange information on the telephone and police radio; close vision and the ability to adjust focus to read and operate office equipment including computer aided dispatch (CAD) system; sitting or standing for prolonged periods of time; use of hands to handle, feel or operate office equipment including CAD system; and mental capability to interpret people and situations, perform multiple concurrent tasks, and to work in highly emotional or emergency situations.  Hazards:  exposed to computer screens, radios and electrical energy.

    MINIMUM QUALIFICATIONS

    Public Safety Dispatcher Trainee:  A combination of education, training and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required. Experience in a dispatching role is preferable.

    Public Safety Dispatcher:  In addition to the requirements above, one year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience is required. 

    BENEFITS

    Employment Information:  Right to Work:  Before employment candidates must submit documentation verifying legal right to work in the United States.  Background Check:  A pre-employment verification of background, references, and medical examination will be conducted.  A drug screening may be required for some positions.  Applicants for positions using City vehicles may be required to submit a DMV report.  Probationary Period:  Twelve months.

    Deferred Compensation:  $442 per year will be matched in a 457 Plan.

    Medical & Dental Insurance: Up to $691 monthly towards a selection of plans.  Medical insurance is effective the first of the month after date of hire.  Dental insurance is effective the first of the second month after date of hire.

    Optional Benefits: $469 monthly, applied toward medical insurance premiums.  Cash-out option is not available.   

    Vision Insurance: City paid coverage for employees and dependents.  Vision insurance is effective the first of the month after date of hire.

    Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent.

    Disability Insurance: City paid short and long-term disability coverage.

    Retirement:  Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment.  Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC.  Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency.  Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC.  Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members.  Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10.  Additional details regarding the City’s retirement plan will be provided to candidates during the job offer process.

    Social Security: CalPERS members do not participate in Social Security retirement. Receiving a CalPERS benefit may affect your social security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945.

    Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit.

    Annual Leave: 14.5 days per year, increasing to 24.5 days after 15 years service, for vacation or sick leave. Employees may use vacation after successful completion of probation.

    Personal Leave:  27 hours per calendar year.

    Holidays: 12 paid holidays per year.

    Part-Time Benefits: Regular part-time employees receive insurance, optional benefits, vacation, holidays, sick leave and disability programs proportionate to their regular work hours.

    Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation.

    Direct Deposit: Paychecks are automatically deposited to employee accounts. 

    Flexible Workweek: A 9/80 workweek is available for some positions.

    Wellness Program: A comprehensive program is available, including on-site gym, exercise classes, downtown/beach walking routes, weight loss, and tips on nutrition and healthy lifestyle.

    Selection Plan

    Submit a City application and supplemental questionnaire by the filing deadline. The preferred method of application is online and you are highly encouraged to apply at www.cityofventura.ca.gov/jobs. If you are unable to apply electronically, you may request paper application materials by calling (805) 654-7853 during regular business hours. Paper applications can be FAXed to (805) 648-4467, or mailed or hand delivered to City Hall at: 501 Poli Street, Room 210; Ventura, California 93002. If you FAX, it is highly recommended that you also send the original documents.

    Once your application has been submitted, all future correspondence from the City will be via e-mail. Please check your messages regularly, be sure to update the contact information contained in your on-line application, and set your e-mail spam filter to accept messages from recruitment@cityofventura.ca.gov. You may also view notices sent to you by the City in the "My Applications" tab at www.cityofventura.ca.gov/jobs.

    WRITTEN EXAMINATION: Applicants meeting the minimum qualifications will be invited to the written examination. All applicants must pass the written examination to be named to the eligibility list. The written exam sessions will be held on:

    When: Friday, September 6 and Tuesday, September 10, 2019

    Where: City Hall Community Meeting Room; 501 Poli Street; Room 202; Ventura, 93002

    You will receive email notification by August 20, 2019 regarding your application status and exam date. If you are invited to the written exam, you must self-schedule online by 5:00 p.m. on August 30, 2019.

    PERSONAL HISTORY STATEMENT COMPLETION: All applicants who pass the written examination will be certified to the eligibility list and are required to print and complete in their own handwriting the POST Personal History Statement and return to the Police Department by 5:00 p.m. on September 30, 2019.  To locate and print a copy of the POST Public Safety Dispatcher Personal History Statement form 2-255, please visit the POST website at: https://www.post.ca.gov/forms.aspx.

    DEPARTMENT SELECTION INTERVIEWS: Applicants passing the written examination will have their names certified to the eligibility list and forwarded to the Police Department for further consideration. A limited number of candidates will be invited to participate in department selection interviews held in October 2019, date to be determined. Additional interviews may be scheduled at later date should additional vacancies occur.

    Conclusion

    The City of Ventura is an Equal Opportunity Employer. We promote equal employment opportunity to all qualified applicants without regard to age, race, color, religious creed, sex, sexual orientation, national origin, ancestry, marital status, physical disability, mental disability, medical condition, genetic information, gender, gender identity, gender expression, and military and veteran status.

    In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.