Dispatcher Training Coordinator

Recruitment #19-K21-001

Introduction

Are you a natural leader with proven experience as a Public Safety Dispatcher (911 Operator)?  The City of Ventura is accepting applications for a promotional Dispatcher Training Coordinator opportunity on our collaborative Communications team in the Police Department.  If you are a current regular status City of Ventura employee interested in this rewarding promotional career opportunity, apply online at www.cityofventura.ca.gov/jobs by the 8/25/2019 filing deadline! 

To learn more about the Police Department, visit https://www.cityofventura.ca.gov/816/Police-Department.

THE POSITION

Under general supervision, performs all of the duties required of Public Safety Dispatchers and assumes primary responsibility for training Public Safety Dispatcher Trainees and preparing progress reports.

THE IDEAL CANDIDATE

  • Is an experienced public safety dispatcher with proven training skills
  • Exhibits leadership qualities, and works cooperatively and creatively as a team member to gain consensus and resolve problems diplomatically
  • Responds diplomatically and tactfully to people of diverse backgrounds, often in adverse situations, when they may be confused, upset, angry, drunk, irate, or irrational
  • Is willing to work rotating shifts, including evenings, weekends, and holidays
  • Remains calm and continues working when violent or highly emotional situations are taking place
  • Handles multiple tasks at one time, making quick, logical decisions in high-pressure situations
  • Has excellent keyboarding, spelling, and data entry skills

EXAMPLES OF DUTIES

Duties may include, but are not limited to the following:

Provides on-the-job and formalized training to employees on departmental procedures and the use of public safety communication equipment.  Monitors the progress of new employees on assigned shift.  Assists dispatchers in emergency situations. 

Uses a computer-aided dispatch terminal and regular telephone lines to receive emergency calls from the public requesting police and fire services; determines the nature, location and priority of the emergency and dispatches police and fire units as necessary and in accordance with established procedures. Answers non-emergency calls for assistance; maintains radio contact with all units on assignment  Monitors emergency alarm panels.  Dispatches public works emergency and other after-hours service requests.

Enters, updates, and retrieves information from computerized networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other clerical work. 

Tests and inspects equipment as required.  Prepares and maintains procedures manuals and other training materials.  Compiles statistics on calls received.

Performs related duties as assigned.

LICENSE/CERTIFICATES

License:   Depending on assignment, possession of a valid California Class C driver's license may be required.

Certification: Ability to type 35 words per minute is highly desirable.

MINIMUM QUALIFICATIONS

A combination of education, training and experience equivalent to completion of high school, keyboarding skills sufficient to perform the duties of the position, and eighteen months of experience performing duties comparable to those of a Public Safety Dispatcher with the City of Ventura are required. Prior experience training others is desirable.

Selection Plan

Do you have the knowledge, skill and ability to perform the work described above? If you are currently a regular status City of Ventura employee interested in applying for this in-house promotional opportunity, please apply online at www.cityofventura.ca.gov/jobs by the final filing date.

Once your application has been submitted online, all future correspondence from the City will be via e-mail. Please keep your contact information up-to-date and ensure that your email spam filter allows you to receive messages from recruitment@cityofventura.ca.gov. You may also view notices sent to you by the City in the "My Applications" tab at www.cityofventura.ca.gov/jobs.

Department Selection Interview

A select number of candidates will be invited to participate in a department selection interview in September 2019, date to be determined.

Conclusion

The City of Ventura is an Equal Opportunity Employer. We promote equal employment opportunity to all qualified applicants without regard to age, race, color, religious creed, sex, sexual orientation, national origin, ancestry, marital status, physical disability, mental disability, medical condition, genetic information, gender, gender identity, gender expression, and military and veteran status.

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.