Assistant General Manager-Water

Strategic Planning and Business Development

Recruitment #18-M22-002


Do you see yourself as an environmental leader with pride in your ability to see the big picture and proven success in water resources management and strategic planning efforts?  If you are a current regular status City of Ventura employee, consider this rewarding Assistant General Manager opportunity to lead the strategic planning and business development functions of the Ventura Water Department and apply online at by the 6/16/2019 filing deadline!


Under the direction of the General Manager manages, plans, directs, oversees and evaluates Ventura Water activities, operations and services, including water, wastewater, and water resource strategic planning; customer care, asset management, customer demand management, energy efficiency, technology, and overall financial management of the Ventura Water Department, which integrates all water resources. May act as the General Manager in his or her absence. 

This position is designated as "at will." “At will" employees serve at the pleasure of the appointing authority and are subject to discharge without cause and without the right of appeal.


  • Leads by example with uncompromising integrity and reliability
  • Creates an atmosphere of mutual respect and trust
  • Is a strategic thinker who demonstrates initiative and sound judgment in recommending solutions and resolving issues
  • Possesses strong management skills and works collaboratively at all levels of the organization
  • Embraces change and continually seeks ways to deliver quality and innovative services
  • Has exemplary communication, interpersonal and customer service skills
  • Stays abreast of best practices related to water and wastewater industries
  • Actively encourages staff development


Duties may include, but are not limited to the following:

Assists the General Manager in the planning and implementation of Ventura Water policies, projects, and programs.

Develops, maintains, and updates Ventura Water’s strategic and business plans. Provides leadership and works with management team to develop and retain staff by providing ongoing training and staff development activities. Coordinates staff to ensure consistent contact with customers; trains staff in demand management related activities; develops new and improved coordinated systems and programs responding to customer complaints and queries.

Develops and prepares grant, bond, and loan documents. Facilitates the execution of these documents with the Finance and Technology Department. Participates in the planning, design, financing, contracting, and award for all capital improvement projects (CIP).  Coordinates with Public Works Department on CIP development and execution.

Develops, monitors, and revises revenue and expenditure forecasts; recommends revisions to rates and rate structures to fund the utilities services. Prepares and administers the annual operating and capital improvement budget for related utilities business activities.

Coordinates, negotiates, and drafts agreements with other agencies for related programs and policies.

Assists and coordinates advance planning efforts and studies for water resources management and implementation.

Analyzes revenue management systems and develops approaches to improve system management and reporting; assists in the design and implementation of computer reports to gather and analyze data; analyzes budget transactions and provides analysis of available funding.

Makes recommendations for improvements in financial and organizational procedures and policies.

Conducts special studies, analyses, and investigations of procedural matters and operating programs; makes recommendations for improvements in financial and organizational procedures and policies.

Directs all agency, groups, municipal and organization coordination with divisional and departmental activities; represents Ventura Water at conferences and meetings.

Manages and directs assigned staff. Selects, supervises, trains, motivates, and evaluates the performance of division managers and related staff in fulfilling the functions of the position. Serves as the internal client relations management resource.

Coordinates the planning for new technology procurement, integration, and process improvement.  Takes a leadership role in training and developing customer service and conservation ethic among staff with direct customer contact and throughout the department; serves as ombudsman for the customers' perspective in developing operational strategies, policies, and programs; identifies and designs needed process improvements to continually enhance customer service.

Directs the planning and execution of projects and initiatives that assess customer service work processes and identify process improvements, including technology-based enhancements to work management, routing, billing, and customer information systems, and automated meter reading infrastructure. Manages ongoing assessments of customer needs and satisfaction levels through surveys, forums, and other customer feedback instruments to ensure high level of service and responsiveness to customer needs; recommends appropriate improvements or adjusts to levels of service.

Manages and oversees reclaimed water surveillance, cross connection/backflow programs, and water audit programs. Directs and coordinates with other departmental units the activities of the customer services functions including billing, receipts and deposits; field and office customer counter activities; and responds to the most difficult or sensitive customer queries and complaints.

Makes presentations to the Council, homeowners’ associations, City staff, and at hearings and special meetings and events.

Interviews and recommends selection of candidates; establishes performance expectations and performance standard for the department; oversees plans and actions for employee development; prepares and conducts employee evaluations; conducts informal counseling on work issues; prepares documentation and improvement plans to address work performance problems/deficiencies and recommends and implements approved disciplinary actions.

Reads and remains current on breakthroughs in water, wastewater, and bio solids industry technology, legislation, regulation, and emerging issues.

Performs other related duties as assigned.

Strategic Planning and Business Development Assignment:

Directs all Ventura Water strategic planning and business development efforts, activities, and studies for water resource management and implementation.  Coordinates all Ventura Water planning and business operations including input into the current and future capital projects.  Oversees the planning, design, and coordination for all water and waste water utility aspects related to all approved projects between Land Development, Planning, and Utility Billing including the collection of water and wastewater connection fees, water service/meter requirements, and billing information for each new account.    Manages the office customer service functions; designs and implements programs and services that promote Ventura Waters’ position and further its customer service goals and objectives. 

Current Operations Assignment:

Directs all Ventura Water water and waste water operations and services, including input into the current and future capital projects.  Establishes and maintains the warehousing functions for the department.  Directs, plans, organizes, integrates, controls, and evaluates all efficiency programming that includes energy efficiency, emergency management, and asset maintenance and management system. Manages the field customer service functions; designs and implements programs and services that promote Ventura Waters’ position and further its customer service goals and objectives.


License: Possession of a valid California Class C driver's license is required.

Certificates: The following certificates are desirable:

  • Registration as a Professional Engineer
  • American Planning Association Certified Planner
  • Certified Professional Hydrologist
  • Certified Energy Manager
  • LEED
  • Grade 5 Wastewater Treatment Operator certificate issued by the California Water Resources Control Board
  • Grade 5 Water Treatment Operator certificate issued by the California Water Resources Control Board
  • Grade 5 Water Distribution Operator certificate issued by the California Water Resources Control Board


Environment: works mostly in indoor office conditions with some exposure to outdoor conditions, industrial facilities, construction sites, may drive a vehicle to different locations; attends evening meetings; works under pressure, in potentially stressful situations, and with media scrutiny. Physical Abilities: hearing and speaking sufficient to exchange information in person, at formal presentations, or on the telephone; vision within normal range with or without correction; sitting or standing for extended periods of time, uses hands to handle, feel or operate standard office equipment including personal computer; mental capability to use and apply mathematical reasoning and abstract statistical concepts and to read and interpret financial and statistical data and documents; observe and interpret people and situations, perform highly detailed work on multiple concurrent tasks, work under intensive deadlines and with media scrutiny. Hazards: exposed to computer screens.


A combination of education, training, and experience equivalent to a Bachelor’s degree from an accredited college or university in civil engineering, mechanical engineering, industrial engineering, ocean engineering, environmental engineering,  urban planning, or a closely related field and five years of progressively responsible leadership experience in public works management, infrastructure strategic planning, water resources management or federal, public or private utility management, including experience supervising professional-level positions. A Master’s degree in a related field is highly desirable.

Selection Plan

Do you have the knowledge, skill and ability to perform the work described above? If you are currently a regular status City of Ventura employee interested in applying for this in-house promotional opportunity, please apply online at by the final filing date.

Once your application has been submitted online, all future correspondence from the City will be via e-mail. Please keep your contact information up-to-date and ensure that your email spam filter allows you to receive messages from You may also view notices sent to you by the City in the "My Applications" tab at

Department Selection Interview

A select number of candidates will be invited to participate in a department selection interview in June 2019, date to be determined.


The City of Ventura is an Equal Opportunity Employer. We promote equal employment opportunity to all qualified applicants without regard to age, race, color, religious creed, sex, sexual orientation, national origin, ancestry, marital status, physical disability, mental disability, medical condition, genetic information, gender, gender identity, gender expression, and military and veteran status.

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: