Unit: SEIU - Supervisory Unit (S)
$41.35-$55.41 Hourly / $7,167.47-$9,604.52 Monthly / $86,009.66-$115,254.26 Yearly
The Systems Specialist performs at a supervisory level and provides support to end users on sensitive or complex applications that have significant impact on the organization.
Provides exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding, responsive, fair, courteous, and respectful, and to actively participate in maintaining a positive customer service environment.
Performs a variety of analytical duties in the development, operation, administration, and support of the City’s public safety information systems including the CAD System for 911; tests and supports a variety of specialized system hardware, software, components and devices.
Participates in the evaluation and testing of new and enhanced applications; installs or upgrades software applications; troubleshoots and rectifies hardware and software related problems; coordinates and documents testing for new or revised software applications; deploys new applications in assigned areas.
Investigates, analyzes, and resolves computer related problems; resolves compatibility problems; troubleshoots system software, hardware and communication problems; recommends and implements changes and improvements.
Serves as liaison with system software and hardware suppliers and vendors; initiates request for proposal documents for the selection of professional service contracts; monitors contracted services for quality and compliance with City standards.
Serves as focal program management point on a variety of projects related to computer-aided dispatch; evaluates public safety operational requirements; researches and develops information systems solutions; develops budgets; monitors project performance and compliance with applicable specifications; ensures quality and timeliness of work performed.
Maintains system security and integrity; monitors security of all systems and applications; identifies unauthorized access and potential security risks; makes recommendations on security enhancements.
Oversees and participates in the maintenance and repair of all computer hardware systems including printers, file servers, communication servers, and related equipment; performs daily backup procedures.
Responds to user inquiries on system operations; troubleshoots and diagnoses system hardware, software and operator problems.
Oversees and supports operations of the Mobile Dispatch Terminals in police and fire vehicles; works with designated technicians on laptop hardware and software; troubleshoots or coordinates necessary repairs.
Provides technical assistance in the development of policies and procedures related to system availability, security and related services; maintains operational practices to support policies and procedures.
Participates in the selection, training, and evaluation of the work of assigned staff, determining job assignments, reviewing work products, and providing training as necessary. Plans, schedules and oversees staff work assignments and progress. Develops and implements procedures and policies for work unit. Analyzes current staffing needs and projects future requirements. Monitors the performance of subordinates on a continuous basis, initiating progressive discipline, training and preparing performance evaluations in a timely manner.
Contacts vendors for components, technical reference and/or services required for system maintenance and enhancement projects.
Troubleshoots problems as they arise on a 24/7 basis.
Assists other information systems staff as necessary.
Performs other duties as assigned.
Knowledge of: principles of information technology hardware and software; governmental policies and procedures; computer hardware and software applications; applications in word processing, spreadsheet, database programs/design and printer operations; best practices for implementing, troubleshooting, and resolving technical matters; equipment and software use in computer-aided dispatch; related principles of programming.
Ability to: effectively administer major programs; perform both complex and routine system maintenance; work with speed and accuracy; interpret and apply established City policies, procedures and codes; plan, administer and evaluate system applications; interpret and analyze information; draw valid conclusions and project consequences of decisions and recommendations; evaluate current programs and processes including cost factor analysis and operational requirements, and provide necessary recommendations; set priorities, meet deadlines and make sound decisions; establish and maintain accurate records; maintain level of knowledge required for satisfactory job performance; communicate effectively; and establish and maintain effective working relationships with employees, vendors, and the general public.
License: Depending on assignment possession of a California Class C driver's license may be required.
Environment: Works in indoor office conditions; may be required to work irregular work hours including evenings and weekends. Physical Abilities: Hearing and speaking to exchange information in person or on the telephone; uses hands to operate personal computer; close vision and the ability to adjust focus to read and operate personal computer; mental capability to read and interpret data, perform highly detailed work on multiple concurrent tasks and work under deadlines; sit for prolonged periods of time; uses both hands and fingers; vision sufficient to read computer screens and printed documents; hear in the normal audio range, with or without correction. Hazards: Exposed to computer screens.
Required to undergo and successfully complete an extensive post-offer Police Department background investigation.
A combination of education, training and experience equivalent to graduation from high school supplemented by college coursework in computer science, business administration, or a related area, and three years of professional experience in web based software and hardware system installation and maintenance in a P.C. and server networked environment are required. Requires prior functional or supervisory experience over a related area.