Unit: SEIU - General Unit (G)
$31.92-$38.80 Hourly / $5,532.73-$6,725.11 Monthly / $66,392.77-$80,701.30 Yearly
Under general supervision, to lead and participate in the planning and performance of a group of assigned workers involved in the issuance of building/construction permits, including processing plans, issuing permits, limited plan checking, and record keeping functions.
The Senior Construction Services Technician classification differs from the Construction Services Technician II in that incumbents lead the work of the unit as well as resolve the more difficult and complex client transactions in the unit.
Senior Construction Services Technician differs from the Plans Examiner classification in that the Plans Examiner classification is the entry level into the professional plan checking series responsible for the full range of plan checking duties, including additions to commercial buildings as well as residential structures.
Duties may include, but are not limited to, the following:
Serves as a working leader of an assigned group. Determines priority and sequence of operations; plans, directs, coordinates and schedules the work of subordinate technicians; trains employees; instructs and assists lower level classifications as needed and develops improved work methods and procedures.
Processes a variety of building/construction permits in an efficient and timely manner ensuring that all necessary approvals are obtained. Calculates various permit fees based on type of construction and use of building. Accurately collects and processes various fees and issues receipts.
Oversees and participates in a variety of customer service activities such as responding to questions regarding building permits, fee schedules, and code questions. Acts as a resource to clerical staff regarding customer service issues and the more complex inquiries. Receives telephone calls and greets visitors at the counter, assists and directs the public to appropriate staff members or departments and provides information regarding Construction Services policies and procedures.
Troubleshoots problems, complaints and inquiries regarding a variety of construction/building permitting and application processes. Tracks records, verifies timeliness, performs follow-up to resolve problems, and refers complex issues to appropriate staff as necessary.
Informs contractors and owners/builders of appropriate procedures for securing the required permit(s). Reviews submitted plans and permit applications for completeness and accuracy. Verifies that appropriate signatures, required calculations, reports, and proper types of plans are included. Performs the more routine plan checks of structures covered by City standard details for conformance to building codes and other appropriate policies and procedures. Appropriately routes other types of submitted plans to various departments and other staff for plan review.
Reviews documents related to division operations and suggests revisions. Observes, identifies and resolves problems related to counter operations and procedures and office issues for the public and with staff; interprets and explains operations, department policies and procedures.
Composes correspondence, form letters, notices, instructions and operational procedures. Establishes and maintains a variety of complex/statistical records; checks and tabulates statistical data; prepares a variety of statistical and narrative reports. Operates standard office equipment including computer equipment and designated software as required to accomplish tasks. Organizes and participates in a variety of customer outreach programs for Construction Services.
Performs related duties as assigned.
Knowledge of: standard and accepted building and construction terminology and processes; uniform model codes; principles and methods of providing good customer service; standard and accepted English usage, spelling, grammar, and punctuation; standard and accepted office methods and equipment including computers and filing/record keeping systems; organization, procedures and operations of a typical Construction Services public counter and the City's Construction Services Division; designated City ordinances, policies, and City amendments to the Uniform Building/Construction Codes; basic structural provisions of the Uniform Building Code; effective leadership techniques.
Ability to: understand and carry out oral and written instructions in an independent manner; read, understand, apply, and interpret a variety of pertinent processes, regulations, and ordinances; read and understand basic construction plans; communicate effectively and tactfully in both oral and written forms; identify and resolve technical problems related to codes or permit processes; instruct and train clerical and inspection staff in basic counter operations; organize and prioritize work in a timely and efficient manner; accurately maintain appropriate records, prepare reports; verify and check files and data; perform mathematical calculations including addition, subtraction, multiplication, and division with speed and accuracy; operate a variety of office equipment including calculator, computer and designated software; type/word process with speed and accuracy; establish and maintain effective work relationships with those contacted in the performance of required duties; communicate in a positive and respectful manner with all customers; independently read and interpret a variety of building plans including construction details and structural elements; understand and carry out oral and written technical instructions; learn and adapt new techniques; work independently; maintain working relationships with staff; train and direct others.
License: Depending on assignment, possession of a valid California Class C driver's license may be required.
Certificate: Possession of an International Code Council (ICC) Permit Technician certification (or equivalent) within 12 months of appointment.