Unit: SEIU - General Unit (G)
$26.94-$32.75 Hourly / $4,669.67-$5,675.99 Monthly / $56,036.03-$68,111.89 Yearly
Unit: SEIU - General Unit (G)
$29.03-$35.29 Hourly / $5,032.47-$6,116.99 Monthly / $60,389.68-$73,403.82 Yearly
Under general supervision, to perform technical duties related to the issuance of building/construction permits, including processing plans, issuing permits and record keeping functions and to act as the initial contact and resource to customers regarding relevant applications and permitting processes, requirements, and fees.
Construction Services Technician I: is the entry level class in the Construction Services Technician series and requires the ability to perform a variety of the routine paraprofessional counter duties with only occasional instruction or assistance as unusual or unique situations arise. Positions are flexibly staffed and incumbents are expected to advance to the Technician II classification upon obtaining required experience.
Construction Services Technician II: is the journey-level class in the Construction Services Technician series and is distinguished from the Technician I by assignment of more complex support work such as fee computing, special assignments, records research and assisting the Plans Examiners in accordance with pertinent building codes and standards. Incumbents perform the full range of duties assigned under supervision in an independent manner, working closely with the Senior Construction Services Technician, and acting as mentor/trainer to the Construction Services Technician I position.
Construction Services Technician II differs from the Plans Examiner classification in that the Plans Examiner classification is the entry level into the professional plan checking series responsible for the full range of plan checking duties, including additions to commercial buildings as well as residential structures.
Duties may include, but are not limited to, the following:
Processes a variety of building/construction permits in an efficient and timely manner ensuring that all necessary approvals are obtained. Calculates various permit fees based on type of construction and use of building. Accurately collects and processes various fees and issues receipts.
Oversees and participates in a variety of customer service activities such as responding to questions regarding building permits, fee schedules, and code questions. Acts as a resource to clerical staff regarding customer service issues and the more complex inquiries. Receives telephone calls and greets visitors at the counter, assists and directs the public to appropriate staff members or departments and provides information regarding Building and Safety policies and procedures.
Troubleshoots problems, complaints and inquiries regarding a variety of construction/building permitting and application processes. Tracks records, verifies timeliness, performs follow-up to resolve problems, and refers complex issues to appropriate staff as necessary.
Informs contractors and owners/builders of appropriate procedures for securing the required permit(s). Reviews submitted plans and permit applications for completeness and accuracy. Verifies that appropriate signatures, required calculations, reports, and proper types of plans are included. Appropriately routes other types of submitted plans to various departments and other staff for plan review.
Reviews documents related to division operations and suggests revisions. Observes, identifies and resolves problems related to counter operations and procedures and office issues for the public and with staff; interprets and explains operations, department policies and procedures.
Composes correspondence, form letters, notices, instructions and operational procedures. Assigns street addresses to new developments. Establishes and maintains a variety of complex/statistical records; checks and tabulates statistical data; prepares a variety of statistical and narrative reports. Operates standard office equipment including computer equipment and designated software as required to accomplish tasks. Organizes and participates in a variety of customer outreach programs for Building and Safety.
Performs related duties as assigned.
Knowledge of: (both classes) standard and accepted building and construction terminology and processes; uniform model codes; principles and methods of providing good customer service; standard and accepted English usage, spelling, grammar, and punctuation; standard and accepted office methods and equipment including computers and filing/record keeping systems.
Construction Services Technician II: In addition to the requirements for Construction Services Technician I: organization, procedures and operations of a typical Construction Services public counter and the City's Building and Safety Division; designated City ordinances, policies, and City amendments to the California Building/Construction Codes; basic structural provisions of the California Building Code.
Ability to: (both classes) understand and carry out oral and written instructions in an independent manner; read, understand, apply, and interpret a variety of pertinent processes, regulations, and ordinances; read and understand basic construction plans; communicate effectively and tactfully in both oral and written forms; identify and resolve technical problems related to codes or permit processes; instruct and train clerical and inspection staff in basic counter operations; organize and prioritize work in a timely and efficient manner; accurately maintain appropriate records, prepare reports; verify and check files and data; perform mathematical calculations including addition, subtraction, multiplication, and division with speed and accuracy; operate a variety of office equipment including calculator, computer and designated software; type/word process with speed and accuracy; establish and maintain effective work relationships with those contacted in the performance of required duties; communicate in a positive and respectful manner with all customers.
Construction Services Technician II: In addition to the requirements for Construction Services Technician I, ability to independently read and interpret a variety of building plans.
License: Depending on assignment, possession of a valid California Class C driver's license may be required.
Construction Services Technician II: Possession of an International Code Council (ICC) Permit Technician certification (or equivalent) is highly desirable.
Environment: works in indoor office conditions; works under pressure, in potentially stressful situations. Physical Abilities: hearing and speaking sufficient to exchange information in person or on the telephone; vision and hearing in normal range, with or without correction; audio-visual discrimination and perception for making observations; sits, walks and stands for extended periods of time; uses hands to handle, feel or operate standard office equipment including personal computer; mental capability to apply mathematical reasoning to data and documents used in the construction field; observe and interpret people and situations, perform detailed work on multiple concurrent tasks. Hazards: exposed to computer screens.
Construction Services Technician I:
A combination of experience and training equivalent to completion of high school and one year of experience explaining codes and/or issuing building permits and one year of experience interacting with and/or providing information to the public are required. Additional course work or training in records management, construction technology and computer usage and experience explaining codes and issuing permits at a public counter is highly desirable.
Construction Services Technician II:
In addition to the above, additional course work or training in construction technology or plan checking and 18 months of progressively responsible experience comparable to that of a Construction Services Technician I with the City of Ventura.