Unit: VMEA - Maintenance Unit (A)
$24.50-$29.79 Hourly / $4,247.45-$5,162.80 Monthly / $50,969.36-$61,953.63 Yearly
Under general supervision, plans, organizes and leads employees or utility program activities related to water conservation programs, meter reading programs, public outreach programs, and related customer service.
Incumbent may be required to work stand-by on rotational basis and report to work on a callback basis as needed within a designated time frame. Standby assignment is at the discretion of the Division Head.
Depending on assignment, duties may include, but are not limited to the following:
Serves as a working leader to plan, organize and schedule work for Utilities Service Representatives assigned to customer service and meter reading, or meter maintenance units. Instructs and trains employees in the aspects of their jobs and answers any questions related to work assignments. Assists in field activities as necessary.
Serves as project liaison between the Utilities Business section and other City sections including Land Development and Utility Billing to ensure correct services are installed and billing information is correct; coordinates water and wastewater connection fees, water service, meter requirements, wastewater connection and billing information for each new meter; ensures timeliness of meter reading cycles and accuracy of water and sewer customer accounts for new and existing services.
Plans, organizes and conducts customer service audits using Automated Meter Reading (AMR)/Advanced Metering Infrastructure (AMI) data; completes follow-up with customer water usage requests; standardizes work flow and work assignments between other City departments including, but not limited to Inspection Services, Construction Services and Preservation Services, and works with Utilities Service Representatives relative to meter reading and customer service duties.
Develops and maintains records and reports relating to work in progress; assists in developing and implementing customer service and water usage programs related to meter reading and city-wide water conservation programs; replaces Automated Meter Reading (AMR)/Advanced Metering Infrastructure (AMI) devices; assists in planning public outreach programs. Uses and trains subordinates in the use of computer system.
Makes recommendations on work methods, practices, or procedures within the Business section that improve efficiency and effectiveness.
Assists in the purchase of supplies and equipment; assists with coordination, administration, and maintenance of the City's Cross Connection program.
Assists in the evaluation of subordinates; attends meetings as necessary; assists in establishing goals for the section.
Performs other related work as assigned or required.
Knowledge of: water meters, Automated Meter Reading (AMR)/Advanced Metering Infrastructure (AMI) devices, meter reading devices; water meter and sewer service installation; meter replacement techniques; public relations and public outreach techniques; leak detection methods; customer service related programs including water audits, cross connection, water conservation, sub-metering requirements, customer billing classifications, land development issues, construction techniques and inspection; general record keeping; and basic math.
Ability to: plan, schedule, and direct work; train staff; read water gauges and record figures rapidly and accurately; conduct customer water audits; perform minor mechanical repair work in the field; understand and read blueprints; maintain records and reports; deal tactfully and effectively with the public, supervisors and staff; follow written and oral instructions; work independently; drive a pickup truck; walk approximately 3 to 5 miles per day; do extensive bending and squatting; and lift up to 50 pounds.
License: Depending on assignment, possession of a valid California Class C driver's license may be required.
Certificates: Possession of a State of California Department of Health Services Water Distribution Operator Grade 1 certificate is highly desirable.