Recruitment #2309-0112-001



To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent or appointed employees are not eligible.

The Tucson Police Department has an opening for a Police Records Supervisor. The shift supervisor has a variety of responsibilities ranging from training new and tenured employees, developing and facilitating new procedures and policies, establishing good working relationships from across the entire department, city and with the general public. Records is a unique environment in that we have large contact with civilians on a daily basis. Multitasking is a key component to the position, along with balancing the ever-growing workload and preserving a high standard of excellence. Since our department operates 24 hours a day, 7 days a week on rotating shifts our supervisors are required to work weekends and holidays, day or night regularly.

The Records section is an essential part of the Tucson Police Department. Records plays a pivotal role in the implementations of National Incident Based Reporting System (NIBRS) to the FBI, along with insuring state and national compliance for a variety of endeavors. Our department is instrumental in the continued implementation and training for our new Records Management System (RMS) that the department onboarded last year. Our department is looking for a genuine leader who will work in conjunction with the department’s values to propel our section into the future.

General Description

Supervises daily operations of office personnel supporting law enforcement activities. Provides information and training. Compiles specialized reports and processes public records requests.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.

Ensures compliance with Federal and State laws regarding release of information and use of law enforcement databases to minimize City liability.

Provides information and training by assisting in training personnel in policies and techniques, providing cross-training on several complex functions to line personnel, providing instruction to police officers regarding the usage of various computer files and database systems, and providing information to personnel and the general public when needed.

Provides cross-training for line personnel.

Performs administrative work by compiling specialized reports, processing records, and verifying records for correct information.

Performs related duties by facilitating meetings, maintaining office equipment, and ordering supplies.

Resolves non-routine situations with citizens and police officers.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 2 years of experience in law enforcement or criminal justice records

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

Special Job Requirements

Must obtain Terminal Operator Certification (TOC within sixty (60) days of hire.

Selection Plan

Memorandum of Interest

Applicants must submit a Memorandum of Interest detailing related training, education and experience as it relates to this position. Memoranda must be submitted via email to TPD_HR@tucsonaz.gov no later than Thursday, September 25, 2023 by 5:00 PM (1700 hours). No additional documents will be accepted by TPD HR for review or consideration. Memoranda of Interest submitted via interoffice mail or hand delivery will not be accepted. Please refer to General Orders 3011.3 - Memoranda Format for the proper submission of memos. 

The deadline to submit your Memorandum of Interest is Thursday, September 25, 2023 by 5:00 PM (1700 hours).

Oral Board Interview 

Applicants who successfully meet the minimum qualifications will be evaluated on their training, education and experience, as well as their responses to the supplemental questions.  Applicants meeting the requirements will then be invited to participate in an oral board interview.  

Oral Board interviews will be held the week of October 2, 2023.

Upon completion of all examination processes, the highest scoring applicants will be placed on a Civil Service Eligibility List.  An applicant's ranking on the Civil Service Eligibility List will be based on their final score which will be calculated as: 

  • 10% - Training, Education and Experience
  • 90% - Oral Board Interview

The Civil Service Eligibility List may be used by any City department with an approved vacancy to fill in the next six months. Selection will be made in accordance with Civil Service Rule III, Section 2. The list of employees eligible for consideration will remain in effect for six months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Eligibility List. If you qualify for preference points as outlined in your Employment Profile, you must upload your documentation as part of the application process or send via email to TPD_HR@tucsonaz.gov. Copies of DD 214s must reflect a characterization of service.

Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant examinations must email TPD_HR@tucsonaz.gov at least 48 hours prior to the examination. 

Candidates placed on the Civil Service Eligibility List may be subject to the following:

  • An extensive backgrounds investigation, including local, state, and national criminal and fingerprint checks
  • Motor vehicle history review
  • Non-NIDA Drug Test


    You are highly encouraged to print or save this bulletin as a PDF because it contains important testing dates and information that you will need to refer to later.  It will not be available after the closing date.

    Communications throughout this process will be sent exclusively via email so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions will result in disqualification.

    All inquiries should be directed to the individuals listed below:

    Carolyn Cruse, 520-837-7755 or email: Carolyn.Cruse@tucsonaz.gov

    Jennifer Urbina, 520-837-7762 or email: Jennifer.Urbina@tucsonaz.gov

    Pre-employment Medical Testing Requirements

    Non-NIDA Drug Test

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    To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

    The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

    Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.