911 Call Taker
|Date Opened||9/1/2023 12:00:00 AM|
|Close Date||10/1/2023 11:59:00 PM|
|HR Analyst||Derrick Snyder|
|Analyst Phone/Email||Derrick Snyder /PSCD_HR@tucsonaz.gov|
|Salary||$18/hr. Increase of $2 upon successful completion of training **Salary in accordance with ADs**|
|Department||Public Safety Communications Department|
|Job Type||Open to All Applicants (External, Internal)|
|HR Tech||Noelle Smith|
A Public Safety Communication Specialist I- Trainee (Operator) will learn to assess incoming calls for triaging to other city departments (311), other emergency departments (PSAPs), and process emergency 911 calls for service for Police and Fire/EMS. Upon qualification of all roles, non- emergency (including 311) and emergency, the Public Safety Communications Specialist I-Trainee will be classified as a Public Safety Communications Specialist I.
This classification is a civilian trainee that works in the Public Safety Communications Center. Training is provided in-house and may take up to 10 months; additional training may be required to reach full performance. Employees in this classification may advance to other classifications within the Department. Per Civil Service Rules and Regulations, this position has a 12-month probationary period.
Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to non-emergency calls (including 311), emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), calls from hospitals, various city departments, partner agencies, and general public inquiries.
provides instructions for pre-arrival of law enforcement, Fire, and/or EMS services.
Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 and 311 system.
Interacts with emergency communications centers/PSAPs to facilitate and coordinate public safety response for services; transfers calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards.
Maintains confidentiality; enters data; performs clerical duties; completes projects and training. May operate as a communications trainer by instructing and monitoring new personnel, completing written training evaluations, updating training manuals; and scheduling classes, certifications and ride alongs.
This class performs related duties as assigned. The duties listed above are intended only as general illustration of the various types of work that may be performed. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.
Minimum Education Level & Type: High School Diploma or GED
Minimum Experience Qualifications: No Experience
Experience working as an emergency 911 operator or dispatcher
Fluent in more than one language
You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, and it will not be available after the closing date.
Applicants who successfully complete an employment application, meet minimum qualifications, and successfully complete the background application within five (5) days of the job bulletin closing will be invited to the practical assessment. Applicants who have not completed the background application will not move forward in the recruitment and all applicants must meet Arizona Criminal Justice Information Systems (ACJIS) standards. The highest scoring applicants who meet the minimum qualifications will receive an email notification giving a formal invitation to the practical assessment.
The practical assessment will be the week of 10/9/2023.
This assessment will consist of two parts performed on the same day. Part I is a typing test which measures typing speed. Part II utilizes computer software to simulate a public safety communication environment.
Applicants passing the Practical Assessment will be invited to complete an Oral Board the week of 10/16/2023.
Those that successfully complete the oral board will be considered for the Public Safety Communications Department. A candidate ranking on the Employment List will be based on their final score which will be calculated as:
Hiring interviews may be conducted.
The candidates selected for hire from the Employment List may be subject to the following: An extensive background investigation, including local, state and national criminal fingerprint checks, personal and professional references, medical pre-employment testing, and polygraph.
Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Oral Board interview or email it to PSCD_HR@tucsonaz.gov. Copies of DD214s must reflect a characterization of service.
Applicants requiring an accommodation in accordance with the American with Disabilities Act for any of the applicant evaluations must contact Derrick Snyder at PSCD_HR@tucsonaz.gov at least 48 hours prior to the particular evaluation.
Long Audio Test
Non-NIDA Drug Test