WATER OPERATIONS SUPERVISOR

Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service. Our employees are proud stewards of our community’s most precious natural resource, working to embody the utility’s motto of “Pride In Service.”

The Tucson Water Department – Well Maintenance Section is seeking an experienced individual to supervise personnel in the repair and support of potable and reclaim water systems and pumping plants.  This position will provide direction and instruction to Well Maintenance Section personnel in the replacement and maintenance of pumping equipment in 197 production wells, 10 reclaim wells, and 9 TARP wells.  

City-Wide Benefits

• Medical: Choice between a high deductible plan (HSA or HRA), or Network plan.
• Dental: Choice between a national dental PPO and a local dental HMO.
• Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK.
• Life: City-paid coverage for you & dependents, plus option to buy more.
• Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability.
• Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned.
• Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars.
• Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, more.

 Your Security and Future

• Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably.
• Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan.
• Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree.
• Education Assistance, Reimbursement, and Qualified Loan Repayment Assistance Program: Get assistance paying off your student loan debt.
• Back-Up Care: Care for your loved ones when your regular care is unavailable.

 Your Peace of Mind

• Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA.
• Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays).
• Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment.
• Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving.

Supervises personnel in the routine and emergency operation, repair, and maintenance of potable and reclaim water systems and pumping plants. Supervises the inspection and repair of piping, valves and pumping equipment, responds and resolves customer complaints and emergency water situations. Trains and evaluates maintenance division personnel and provides direction and instruction.

• Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.
• Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.
• Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.
• Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance and providing leadership and guidance.
• Contributes to the needs of the community and City by implementing and causing others to implement the organization’s values and strategies by leading through example, competency, and accountabilities.
• Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.
• Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Supervises groups of employees in a work area by planning, directing and scheduling work assignments and monitoring aging work orders; monitoring, reviewing and approving leave time; conducting performance evaluations; scheduling training on technical and safety issues, monitoring and approving daily computerized employee time cards along with biweekly time sheets; overseeing and assisting with work assignments.
• Performs site and plant inspections by evaluating damaged or worn out pumping equipment, system piping and valve; conducting inspections of trenches and open holes at repair sites for City and Tucson Water safety requirements and OSHA regulations; monitoring and resolving pressure problems at plant sites and valve stations; coaching and directing employees in critical repairs; monitoring equipment performance to ensure industry and Tucson Water standards are met; evaluating preventative maintenance reports with visual inspections; inspecting new pumping equipment plants and making recommendations to improve performance; inspecting fire hydrants, valves and equipment to correct and change “as built” drawings; working with contractors and customers on shutdowns and to keep the water system from damage; documenting findings and developing strategies to correct deficiencies and investigating and resolving operational problems and equipment malfunctions.
• Represents Tucson Water by resolving customer and contractor complaints, safety concerns, damage incidents, mayor and council inquiries, OSHA concerns, police and fire department concerns, vendor deficiencies and contractor damage.
• Supports Tucson Water sites, projects, repairs and assets by maintaining records and databases, helping to develop and implement policies, procedures and standard operating procedures; ordering and maintaining tools, equipment and supplies, and attending meetings for pre-bids, pre-construction, site meetings and meetings with contractors.
• Designs and manages site and construction plans by recommending and assisting in the design of facilities, pumping stations, distribution mains and associated equipment by reviewing plans and sites; reviewing and redlining new construction plans and making changes and recommendations as necessary and attending pre-construction and pre-bid meetings for new construction and purchases.
• Daily use of an Enterprise Asset Management system by writing work orders, monitoring labor times, assuring correct asset information, assuring correct work order information for cost accounting purposes, and monitoring materials and equipment for storekeeping purposes.

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 4 years of experience in the construction, maintenance, repair, installation, and operation of line shaft turbine and submersible well pumps, including welding, pipefitting, machine work, rigging, and heavy equipment operation or construction, installation, inspection, repair and maintenance of water distribution systems

Valid and unrestricted Driver's License

Required at the time of application:

• ADEQ Water Distribution Grade 1 Certification

Required within 12 months of hire:

• ADEQ Water Distribution Grade 2 Certification
• ADEQ Water Treatment Grade 1 Certification

ADEQ D2 Certification and ADEQ T1 Certification are required within 12 months of hire.  Failure to obtain the required certifications will result in failure of probation in accordance with applicable Civil Service Rules and/or Administrative Directives.

The ideal candidate will possess the above minimum qualifications as well as relevant experience in the areas listed below:

• Previous supervisory experience
• Completion of City of Tucson Ignite Supervisor Academy
• Class A Commercial Driver’s License with Tanker Endorsement

You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an in-person Oral Board Interview.

        • In-person Oral Board Interviews will be held June 13-15, 2023, as necessary

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant’s ranking on the Civil Service Employment List will be based on their final score which will be calculated as:

• 10% of the rating for education and work experience
• 90% rating for the Oral Board Interview

Hiring interviews may be conducted post-list by the hiring authority.

This recruitment will establish a civil service list that may be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Jocelyn.Maez@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Jocelyn D. Maez at 520.837.2113 at least 48 hours prior to the evaluation.

Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions may result in disqualification.

Basic Physical

75 lb Lift Test

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.