Recruitment #2305-1031-001


The City of Tucson Benefits and Wellness team is seeking an objective, analytical, customer-focused individual to provide technical support in the delivery of the City of Tucson's self-insured medical program, ancillary insurance programs, and wellness programs.  The ideal candidate will be a strong critical thinker with the ability to synthesize, analyze and summarize data from multiple sources. 

General Description

This lead position acts as a back-up to the Benefits Manager, and exercises an interactive, solutions-driven, and customer-focused approach to identifying, investigating, assessing and resolving complex issues in support of organizational goals and initiatives.  Internal and external customers include the City's approximately 8,000 combined employees and retirees, cross-functional areas within the City, and outside vendors.  This position is responsible for executing core business processes and technical transactions with quality and efficiency and a view toward process improvement.

Essential Functions

Assist customers with benefits-related questions and concerns via phone, email, chat and in-person

Monitor, verify, and reconcile enrollment and financial data from and between various sources

Allocate expenses appropriately within various data systems

Act as enrollment system administrator, working closely with vendor to ensure accurate and smooth operations and setup

Assist with construction of requests for proposals; evaluate vendor responses, and provide recommendations regarding vendor selection

Assist with implementation of new systems, program offerings, processes and procedures; evaluate and document processes and procedures, and make recommendations regarding opportunities to improve standards and efficiencies

Construct and conduct benefits-related employee surveys; analyze and report on responses

Create and deliver presentations

Optimize employee and retiree understanding of benefits by conducting meetings and presentations, preparing written and graphic communications, and responding to requests

Process monthly billings and prepare vouchers for payment

Serve as contact for plan vendors and third-party administrators; coordinate transfer of data to external contacts for services, premiums and plan administration; evaluate and resolve data issues

Maintain employee benefit files and benefit databases; audit benefits-related payroll results for accuracy and work with payroll team to resolve issues

Update job knowledge by participating in educational opportunities and reading professional publications

Handle difficult situations with diplomacy, good judgment, and professionalism; exercise global and cultural awareness

Maintain confidentiality throughout all communications and data interactions

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 5 years of experience in Human Resources Benefits, Finance, or related field

Preferred Qualifications

Basic understanding of financial statements

Experience with self-insured medical programs and stop loss insurance

HRCI, IPMA or SHRM certification

Experience with Workday

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile, the information provided in their resumes and the responses to their supplemental questions.  The highest scoring applicants will then be invited to participate in an Oral Board Interview.

  • Oral Board Interviews will be held June 29, 2023

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

  • 20% of your rating for education and work experience
  • 80% of your oral board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview.  The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Erin Gallego  at 520-837-4167 at least 48 hours prior to the evaluation.


Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.