Recruitment #2305-0794-001


The City of Tucson is seeking a dynamic, progressive leader as the Deputy Director of the IT Department. The Information Technology Department (IT) is accountable for co-designing, supporting, and sustaining information and technology-based services for all departments within the City, including citizen services, public safety, public works, back-office business applications, project management, analytics & GIS, and web applications.

This is a unique chance to join the rapidly growing team by leading a new culture of agility, continuous improvement, and metrics-oriented operations as a partner throughout the City in solutions design and implementation. The Deputy Director plays a vital role in the Department’s Management Team. In this role, the Deputy Director will be directly accountable for oversight and continuous improvement of internal IT operations and sustained solutions.

In addition to IT operational oversight, in partnership with the CIO, the Deputy Director will spearhead and coordinate major maturity improvements to process and culture through the execution and realization of a multi-year IT strategic plan and vision.

The IT department is seeking a seasoned veteran in developing leaders, driving culture change, process improvement, and data-driven decision-making to propel the transformations occurring within IT to enable the CIO’s vision in a unified citywide IT portfolio and strategic plan.

General Description

Assists the CIO (Director) in planning, organizing, and coordinating all programs, functions, and activities of the IT Department to fulfill the operational service support, capability evolution, and new solutions design to support rapidly transforming City operations.

 Assists the CIO by providing leadership department-wide to ensure that IT services are aligned with the City's strategic objectives in a secure, predictable, and transparent manner.  

Oversees day-to-day operations and milestone metrics/milestone tracking for the IT department and all internal affairs to ensure continual operational excellence of IT while maintaining security posture and information compliance in partnership with the Chief Information Security Officer (CISO).

Evaluates personnel and program performance, prepare and administer the Department budget, and evaluates personnel and program performance, prepares and administers the Department budget, and develops strategies for enhanced organizational efficiency and effectiveness.

Essential Functions

  • Oversees the maintenance of systems and services
  • Ensures IT operations are well-resourced and staffed
  • Contributes with CIO & CISO in the development of IT related City policy and is accountable for internal IT policies, procedures, and governance
  • Establishes and monitors performance metrics and milestones for division within the department, and overall IT department performance
  • Leads and develops leadership team, establishing and maintaining a culture of trust and staff empowerment
  • Partners with CISO to ensure data and IT systems secured against loss, attack or risks and ensure adherence to any applicable government or externally required standards (e.g. PCI, HIPPA, audit compliance, etc.)
  •  Develops and administers the department budget with staff assistance & CIO engagement
  • Acts in the director's absence by attending meetings, making decisions, and providing department leadership
  • Assists the director with implementing the department vision and assists in leading the department for maximum employee productivity and morale through hiring, training, coaching, evaluating employee performance, investigating and resolving grievances and other HR actions. 
  • Implements and evaluates staff department policies, projects and programs
  • Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities and communicates information to the director
  • Champions the values of the organization through example and accountabilities
  • Facilitates solutions to complex problems facing the department or IT challenges and acts as an advisory as needed for partner departments within the City on IT projects & programs 
  • Maintains professional knowledge through such means as attending seminars, reviewing professional publications and joining professional organizations
  • Other duties as assigned

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: Minimum Experience Qualifications: At least 7 years in the administration of information technology or enterprise-wide digital transformations, of which 5 years has been in a supervisory role in a related functional area.

"Supervisory" is defined as having supervised at least one (1) full-time FTE.

Valid and unrestricted driver’s license

Experience in lieu of education will be considered

Preferred Qualifications

  • Certified in Enterprise Architecture (Zachman or TOGAF ideal)
  • Process improvement experience and certification (e.g. Agile/Lean/Six Sigma)
  • Proven track record of managing operations using proven techniques (BPM, BPR, Workflow, Asset Tracking, Quality Management, and metrics)
  • Experience in managing a budget, forecasting demand, and explaining trends and forecasts to a senior audience
  • Experience coaching and developing staff, including transforming managers into strong leaders to trust, empower and coach their staff
  • Significant experience or certification in Project/Program/Product Management

Selection Plan

PLEASE NOTE: Resumes AND Cover Letters must be uploaded as a PDF or Word document to be considered. Failure to upload your Resume AND Cover Letter as ONE Document in the application will be considered an incomplete application.
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview.

  • Virtual Panel board interviews will take place:  June 20, 2023 via Microsoft Teams
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:    

  • 20% based on your cover letter and resume
  • 80% based on your panel board interview  
This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must provide a copy to the HR facilitator prior to your Oral Board interview.  The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please Email Erin Gallego at least 48 hours prior to the evaluation.


You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes. Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

If Selected, this position is a leadership assignment with Civil Service rights to the Administrator classification. 

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.