Systems Administrator

Recruitment #2304-0766-001


The City of Tucson Information Technology Department (ITD) provides support for all departments within the City organization spanning several lines of business including citizen services, public safety, public works, and back-office business applications. The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

The ITD is looking for a Microsoft 365 Exchange Online Administrator. The individual must have a thorough working knowledge of Microsoft 365 Exchange Online Administrator roles, duties, and daily performance operations as well as experience with Azure Active Directory.

Focused Knowledge (Office 365):

• Office 365 administration experience.

• Experience with Azure AD and Exchange.

• Office 365 SharePoint Administrator experience.

• Proficient knowledge of Windows operating systems.

This position requires advanced systems support, analytical, and documentation skills to support the business needs of the organization. Systems Administrators frequently interact with stakeholders at all levels of the organization.

The Information Technology Department is a 24/7 operation. The successful candidate will be required to serve in an on-call status to respond to requests and emergencies occurring after normal business hours.

General Description

The Systems Administrator administers, troubleshoots, installs, and maintains the City's Microsoft Exchange Online 365 environment as well as servers, storage, server operating systems, systems monitoring, and systems documentation.

Essential Functions

Monitors the operation of the City's server infrastructure, hardware, and operating systems, both on and off-premises.

Provides technical support to other team members within the IT Department

Responsible for the maintenance, configuration, and reliable operation of server hardware, operating systems, and virtualization.

Evaluates vendor products for Local Area Network hardware and software and makes recommendations for purchases that are consistent with short and long term Information Technology and City strategy.

Establishes Local Area Network policies, standards, and procedures and ensures adherence to City system security procedures.

Maintains backup procedures, Local Area Network data integrity, and Local Area Network disaster recovery procedures.

Administers the City's enterprise e-mail application, Office 365, its on-going maintenance, user e-mail problem resolution and associated hardware, gateways, and software

Minimum Qualifications

Minimum Education Level & Type: Bachelor’s Degree

Minimum Experience Qualifications: At least 3 years local area network administration

An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this position may be considered.

Preferred Qualifications

Experience with Microsoft 365 Exchange Online as well as in a hybrid environment
Experience with Proofpoint 
Microsoft certifications a plus

Selection Plan

Please note: An uploaded resume and cover letter as ONE document is required for this application. Failure to upload your resume/cover letter will be considered an incomplete application. The uploads will need to support the information selected/provided in the submitted application.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their responses to their supplemental questions. The most qualified applicants will then be invited to participate in the following assessments:

  • Virtual Oral Boards will be held June 1, 2023 via Microsoft Teams

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

  • 20% of your rating for education and work experience
  • 80% of your rating for your panel board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months. Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview.  The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email at least 48 hours prior to the evaluation.  


Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Erin Gallego at

This position includes support of Public Safety related systems therefore, the successful candidate will be required to pass an extensive criminal background check conducted by the Tucson Police Department. Fingerprinting and reference checks may also be conducted prior to an offer of employment. Employment offers are contingent upon successfully passing any of the above requirements. A valid Arizona Driver's license is also a requirement while holding this position.

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.