Recruitment #2304-0761-001


The City of Tucson Information Technology Department (ITD) is seeking a collaborative, customer service centric, and detail-oriented IT Supervisor to join our ITAM (IT Asset Management team).  The ITAM team manages the City’s technology hardware and software throughout the lifecycle from purchasing, planning for replacement, to secure disposal. This includes software asset management efforts identifying and eliminating unused software, consolidating software licenses, and creating policy and procedure for the effective procurement, deployment, recovery, and disposal of all software assets.  

What you’ll do:

· Ensure efficient asset management processes and policy in accordance with industry standards following IAITAM guidelines.

· Facilitate your team’s ability to forecast, purchase, receive, track, and dispose of technology hardware and software assets.

· Analyze large volume of software entitlement and deployment data to ensure cost effective use of software and maximized return on tool licensing investments.

· Build and manage licensing models and optimize our license usage based on key license drivers. 

· Evaluate licensing options (e.g. types, on/off prem, license hosting, SaaS/owned, etc.)  and terms and conditions and provide recommendations.

· Assist in contract review and negotiation.

· Maintain vendor relationships.

· Represent the ITD in all software licensing audits.

· Build partnerships with customers and peers to deliver the highest quality customer service and technology.

· Collaborate with the teams to complete projects per schedule and budget plans.

· Negotiate contract terms and conditions.

What we're looking for:

· You have experience with financial forecasting and budget tracking for IT assets.

· You have experience tracking hardware and software assets and have performed internal software audit(s).

· You are devoted to delivering exceptional customer service.

· You have a passion for creating high-functioning teams.

· You possess excellent verbal and written communication skills.

· You have experience reviewing and negotiating contract terms and conditions.

· You have experience creating asset management policy and procedure.

· You love being part of a team and can adapt your style and approach to a variety of situations.


The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:

· Medical: Choice between a high deductible plan (HSA or HRA), or Network plan. 

· Dental: Choice between a national dental PPO and a local dental HMO. 

· Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK. 

· Life: City-paid coverage for you & dependents, plus option to buy more. 

· Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability. 

· Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned. 

· Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars. 

· Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, more.

Your Security and Future

· Pension: Generous pension plans that help employees retire more comfortably. 

· Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan. 

· Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree. 

· Back-Up Care: Care for your loved ones when your regular care is unavailable. 

 Your Peace of Mind

· Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA. 

· Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays). 

· Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment. 

· Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving.

For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit:

General Description

Manages information technology personnel and systems. Directs the development and maintenance of information technology programs.

Essential Functions

This position is a first-level supervisor in the IT family of classifications.

Regularly directs or supervises the work of at least two fulltime employees at the supervisor level in the section. Coordinates assigned personnel and their projects ensuring timely and quality activities for the benefit of the section, division, department, City and the community.

Assists with the implementation and evaluation of department policies, programs, projects and procedures.

Assists with implementing the department vision through section activities and leads the section to maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, and other coordinating human resources actions.

Implements the values of the organization through example and accountabilities.

Ensures that section operations conform with local, state, and federal governmental regulations and other applicable rules and requirements.

Facilitates solutions to problems facing the department. Maintains technical or professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities.

Provides advice and direction to technical and professional employees on matters pertaining to systems development, quality assurance, computing and telecommunications equipment requirements and staffing.

Participates in the development and continuing refinement of the City's critical systems-related programs.

Develops the migration and integration of the City's separate systems into an enterprise-wide architecture.

Resolves customer service issues by meeting with customers, researching service problems, identifying problems and providing solutions.

Manages and directs projects by developing timelines and project parameters, reviewing and approving plans and documents, devising solutions to problems, ensuring projects are completed effectively and efficiently, reviewing and approving agreements, authorizing payments, conducting and attending meetings and meeting with associated parties.

Performs administrative duties by preparing and reviewing reports and correspondence, reviewing and developing policies and procedures, providing advice, researching and analyzing information.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 3 years of experience in information technology

Preferred Qualifications

Certified Hardware Asset Management Professional (CHAMP), Software Asset Manager (CSAM) or similar (CSM/ASM/ESM/CSLN) through IAITAM or LicenseLogic

Experience negotiating contract terms and conditions.

Experience creating policy and procedure

Selection Plan

PLEASE NOTE: Resumes AND Cover Letters must be uploaded as a PDF or Word document to be considered. Failure to upload your Resume AND Cover Letter as ONE Document in the application will be considered an incomplete application.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview

  • Virtual Panel board interviews will take place on:  June 8, 2023 via Microsoft Teams

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:                               

  • 10% based on your training and education  
  • 10% based on your cover letter and resume
  • 80% based on your panel board interview  

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must provide a copy to the HR facilitator prior to your Oral Board interview.  The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please Email Erin Gallego at least 48 hours prior to the evaluation.


You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes. Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.