IT PROJECT MANAGER

The City of Tucson Information Technology Department (ITD) provides support services for all departments within the City, including citizen services, public safety, public works, back-office business applications, project management, analytics & GIS, and, web applications.  The diversity of City business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.   

The ITD is seeking IT Project Managers to bring an agility culture and agile processes to the Project Management Office and manage complex technology projects spanning one or more business units. The Project Managers will stage gate projects and institute SDLC control guidelines, including the management of issues, risks, and project change requests.  They will also coordinate timelines, develop and maintain project plans, and communicate project status to clients, project sponsors and senior management.  In addition, they will work with the IT PMO Manager to institute criteria for requirements scoping, establish scalable planning practices, and lead the execution of large- and small-scale IT projects according to strategic direction. 

The Project Management Team provides project management support and services within Information Technology, as well as, to departments throughout the City.  These service-oriented services are in support ITD’s mission and our client stakeholders.

• Promote good working relationships across projects, and, cultivate the people skills needed to develop trust and communication among all project stakeholders.
• Oversee the conception, implementation and analysis of large and small, enterprise software applications projects using recognized project management methodologies.
• Coordinate and prioritize project tasks, manage timelines, project resource management, maintain project plans, assess and address project risks, and communication status to clients, project sponsors and senior City leadership.
• Create innovative solutions to problems to quickly identify vulnerabilities and obstacles to projects success (cost, scope and time; realized benefits; and, stakeholder satisfaction)
• Team with the IT PMO Manager to develop and maintain policies, procedures, metrics, KPI's and other measurement tools and techniques to improve project management, and, the delivery of consistently successful software application implementations, upgrades, etc.
• Create project plans to fit stakeholders/customers’ needs and deliver with-in budget desired outcomes using best practice PMO methodologies.
• Prepare, maintain and submit clear & concise activity/progress reports and time recording/management reports to discover potential problems before they occur.
• Encourage good project management practices, adapting their approach to the context and constraints of each project, and knowing that no "one size" or approach can fit all the variety of projects.
• Promote customer involvement & communications by recognizing that project success is directly related to satisfying the customer.
• Review test strategies and encourages the development of new test strategies for technology applications and solutions to maintain a continuous improvement environment and promote quality and efficiency.
• Lead project teams of various size and composition to successful project outcomes.

Oversees the conception, implementation and analysis of large and small, enterprise software applications projects using recognized project management methodologies.

Responsible for coordinating and prioritizing project tasks, managing timelines, project resource management, maintaining project plans, assessing and addressing project risks, and communication status to clients, project sponsors and senior City leadership. Authority to stage gate and institute SDLC control guidelines including the management of issues, risks, and project change requests. 

Creates innovative solutions to problems to quickly identify vulnerabilities and obstacles to projects success (cost, scope and time; realized benefits; and, stakeholder satisfaction)

Responsible for recommending and advising on the development and maintenance of policies, procedures, metrics, KPI's and other measurement tools and techniques to improve project management within the City of Tucson and the delivery of consistently successful software application implementations, upgrades, etc.  

Creates a project plan to fit the stakeholders/customers’ needs and deliver with-in budget on desired outcomes using best practice PMO. 

Prepares, maintains and submits clear & concise activity/progress reports and time recording/management reports to discover potential problems before they occur.

Responsible for defining, teaching, and enforcing the use of good project management practices. and adapt their approach to the context and constraints of each project, knowing that no "one size" or approach can fit all the variety of projects.

Promotes Customer Involvement & Communications by recognizing that project success is directly related to satisfying the customer. 

Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.

Minimum Education Level and Type:  Bachelor’s Degree in technology, software, or related field

Minimum Experience: At least 3 years experience in IT Technical or Project Manager discipline; Software applications/ development, Networking, Systems Administration, IT Project Management or related experience

Special Job Requirement:  Must possess documented agile training/experience and project related experience. Also, must demonstrate experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall and proficient in MS Office applications, MS Project, MS VISO, Adobe Acrobat Professional

• Demonstrated experience leading complex projects using multiple project management techniques
• Deliver clear and concise written and verbal messages in a structured manner, manage differing points of view, tailor communications/style to audience, and craft presentations with quality expected for senior level management and/or broad public distribution
• Ability to identify and structure problems, prioritize issues and solution development, plan and conduct work, process information, and place information into a relevant context or framework
• Demonstrated ability to build and maintain project schedules and budgets
• Strong interpersonal skills, be an excellent communicator and the ability to collaborate with a wide range of stakeholders

As part of the online application process all applicants are required to submit BOTH a Cover Letter and Resume as one document under the "Resume" tab. Cover Letters and Resumes will be reviewed and scored. Please ensure your application contains the required materials prior to submission. Applications received without a cover letter and  resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their responses to their supplemental questions. The most qualified applicants will then be invited to participate in the following assessments:

• Virtual Oral Boards will be held April 4, 2023

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

• 20% of your rating for education and work experience
• 80% of your rating for your panel board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview.  The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Erin.Gallego@tucsonaz.gov at least 48 hours prior to the evaluation.  

Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Erin Gallego at Erin.Gallego@tucsonaz.gov.

This position includes support of Public Safety related systems therefore, the successful candidate will be required to pass an extensive criminal background check conducted by the Tucson Police Department. Fingerprinting and reference checks may also be conducted prior to an offer of employment. Employment offers are contingent upon successfully passing any of the above requirements. A valid Arizona Driver's license is also a requirement while holding this position.

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.