Community Services Outreach Specialist

Recruitment #2302-6487-001

General Description

This position will be a working with the department’s Tucson Collaboration Community Care program (TC3) and the Community Services Outreach Coordinator. The intent of the program is to provide call mitigation of unnecessary 911 calls and redirect these callers to the appropriate social service agency within the community. Reducing unnecessary 911 calls is part of the department’s resource and service efficiency plan. This position will process referrals from field crews and manage a case load of clients consisting of aging, medical, behavioral health and substance abuse with various and dynamic needs.

Distinguishing Characteristics

A Community Services Outreach Specialist is a civilian para-professional with social service/behavioral health expertise. The position involves effectively interacting in a “one-on-one capacity” with communities members and agencies. The work involves varying hours and days as required by the many different TC3 calls.

Reports to Fire Captain

Essential Functions

Process referrals by inputting client referrals as received from field crews each day. Research client information on the Health Information Exchange, AHCCCS portal and Electronic Patient Care Reports and any other means at your disposal

Process client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, home income, health insurance information, primary care information and case worker information. Includes home safety check and attempt to meet with any other important parties
Resource outreach by creating and maintaining relationships with carious agencies within the community that can provide TC-3 clients with alternatives to the 911 system to more appropriately manage each individual's particular circumstances

Provide case management through Identifying and coordinating with community resources in the area that will likely meet your client's needs. These should be alternatives to the 911 system and can include things like ongoing case management, durable medical equipment or medical and behavioral avocation

Provides case documentation by documenting client information, ongoing case notes and any other interactions and actions taken on the client's behalf including but not limited to speaking with primary care doctors, completing referrals to outside agencies and information obtained from outside agencies

Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.

Minimum Qualifications

EDUCATION LEVEL & TYPE: 6 months post High School

EXPERIENCE: At least 2 years' experience in social services, behavioral health, counseling, Emergency Medical Services or closely related field

Arizona licensed Emergency Medical Technician Or Certified Patient Care Technician or Certified Behavioral Health Technician

Valid and Unrestricted Class D - Driver's License

Special Job Requirements

LICENSURE/CERTIFICATION: Arizona licensed Emergency Medical Technician

Selection Plan

You must upload a chronological resume to complete your application.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.

Oral Board Interviews will be held March 22, 2023.

An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as 20% of your rating for Education and Experience as outlined in the application supplemental questions, and 80% of your rating for the Oral Board Interview.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you may email or upload your documentation. The DD 214's must be the member 4 copy which indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email at least 48 hours prior to the evaluation.

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.