|3/7/2023 2:35:00 PM
|4/2/2023 11:59:00 PM
|$58,676.80 - $110,739.20/year **Salary is in accordance with Administrative Directives**
|Open to All Applicants (External, Internal)
Tucson Water Department seeks a
competent, well-organized professional to oversee our communications center. The
position is an exciting opportunity for a dynamic individual to direct the
daily operations and personnel in the Solution Center. This leader will have
deep contact center experience and hands-on management skills with the ability
to drive change and deliver exceptional service.
To be successful, the Superintendent is responsible
for motivating, inspiring, and developing a staff of (54) Utility Account
Relations Specialists, (19) Utility Account Relations Specialists (Overfills),
(7) Supervisors, (3) Assistant Superintendents, (1) Work Force Analyst, (1)
Administrative Assistant, (1) Engineering Associate (2) Sr. Engineering
Technician, (1) Water Services Supervisor. The Superintendent identifies,
investigates, and resolves operational and personnel issues. A strong emphasis
on improving call center metrics, identifying trends, analyzing data, and
maximizing efficiency. In addition to direct customer interaction, the
Superintendent ensures accurate utility billing, utility collections, and
compliance with all applicable City codes and Administrative Directives.
Medical: Choice between a high deductible plan (HSA or HRA), or
Dental: Choice between a national dental PPO and a local dental
Vision: Coverage for annual eye exam and glasses or contacts, plus
Life: City-paid coverage for you & dependents, plus option to
Long-Term Disability: Income replacement of up to 60% of your base
salary in the event of a qualifying disability
Employee Assistance Program: Enhance your wellbeing when life
doesn’t go as planned
Flexible Spending: Pay for qualified health and dependent care
expenses using pretax dollars
Colonial Voluntary Benefits: Financial help in the event of
cancer, hospitalization, accident, and more
Pension: Generous pension plans that help both civilian and public
safety employees retire more comfortably
Deferred Compensation: Save more toward a comfortable retirement
with a 457(b) plan
Training & Tuition Assistance: Pursue your dream through
internal training or financial help toward a degree
Back-Up Care: Care for your loved ones when your regular care is
Paid Parental Leave: Six (6) weeks paid leave when you welcome a
child, plus other generous leave policies for FML, Medical and USERRA
Paid Time Away: New hires enjoy 37 days of paid time off in the
first year, with time increasing steadily thereafter (In year one: 13 accrued
days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
Employee Discounts: Generous discounts, ranging from car rentals
to computers, gifts to groceries, electronics to entertainment
Social Connectedness: Forge connections with the community we
serve through paid volunteerism and payroll-deducted charitable giving
Manages personnel and directs daily water systems operations.
Identifies, investigates, and resolves operational and personnel problems, and coordinates and monitors programs and budgets.
Examples of essential
duties may include but are not limited to:
Minimum Education Level & Type: Bachelor's Degree or Arizona Department of Environmental Quality Water Distribution Grade 3 Certification or equivalent state certification
Minimum Experience Qualifications: At least 5 years in directing programs and budgets and managing daily water systems operation. At least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.
"Lead" is defined as leading at least one (1) full-time FTE in a work unit. It does not include leading projects, departments, contractors, interns, etc.
"Supervisory" is defined as having supervised at least one (1) full-time FTE.
Bachelor’s Degree in Public or Business Administration, Accounting, Finance, or a directly related degree
years of supervisory experience simultaneously managing employees in a
Communication Center or similar environment to include: performance
evaluations, training, and counseling, assigning work and schedules, approving
leaves of absence, recommending or initiating discipline, and decisions
affecting the employment status of others.
water or other utility experience.
desirable candidates will possess:
who meet the minimum qualifications will be evaluated on the education and work
experience in their employment profile and the responses to their supplemental
questions. The highest scoring applicants will then be invited to participate
in a Writing Exercise.
Oral Presentation & Panel Interview will be held: 4/20/2023
will be placed on
the Civil Service Employment List. An applicant's ranking on the Civil
Service list will be based on their final score which will be calculated as:
This recruitment will
establish a civil service list that may be utilized to fill vacancies
occurring within the next 6 months.
Native American, or Disability preference points will be added to the final
score for those that are placed on the Civil Service Employment List. If
you qualify for preference points as outlined in the Employment Profile, you
must upload your documentation as part of the application process or
email it to Ashley.Tellez@tucsonaz.gov. The DD 214 must be a
copy that indicates characterization of service.
If you are in need of
Americans with Disabilities Act-related accommodation during the testing
process, please contact Ashley Tellez at 520-837-2251 at least 48 hours prior
to the evaluation.
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.