Recruitment #2302-0786-001


The City of Tucson Information Technology Department (ITD) is hiring for an Enterprise Resource Planning (ERP) Manager. The City of Tucson has recently implemented Workday for Human Capital and Financial Management and is looking to fill the role of ERP Manager in the support of the Workday ERP system. The ITD provides centralized support for all departments within the City organization as well as an ownership role in the governance and solution implementation of enterprise wide technologies, including Workday. The ERP Manager position is ideally suited for a dynamic team-player with strong technical and communication skills that is willing to make a difference.

The ERP manager is a technical, hands-on system management position that will be expected to be proficient in the Workday system. This position will provide support in the management of daily operational changes as needs evolve, help manage user department participation (superusers/department project managers/subject matter experts) and will help coordinate the change management processes required for the support of the City’s ERP system. Technical deficiencies, workflow change analysis, or compliance related changes may also be escalated to the ERP Manager for further action. The ERP Manager will participate in the evaluation and management of system upgrades and any other major developments essential for business operations in relation to the system.

This position requires advanced application system support skills with a strong background in complex ERP systems and hands-on experience with Workday configuration and management. Candidates should have the level of knowledge to lead internally and derive automation solutions and efficiencies that support the business needs of the organization. 

General Description

The Enterprise Resource Planning (ERP) Manager is responsible for the day to day functional support of the City's ERP systems. 

Operational system support and vendor hosted batch execution and scripting is managed by City's 3rd party vendor. 

This position also manages an ERP support Functional Application Support Technical Team.

This position will be accountable to manage the vendor relationship, manage user department participation (superusers/department project managers), present reports to the ERP governance board and coordinate the change management processes required for the support of the City's ERP system. 

This position will also serve as the project manager for system upgrades and any other major developments essential for business operations in relation to the system.

Essential Functions

Performs the following functions with regular use of independent judgment:  

Ensures that the ERP systems meet the City's business requirements and goals, works with assigned department personnel to resolve system issues.  

Provides regular status updates to the ERP governance board, including making recommendations for upgrades, new modules, reports, etc.  

Develops and coordinates the implementation of business practices that support an efficient workflow, troubleshooting and overall efficient use of the ERP system.  

Assists with contract negotiations for ERP and service providers.  

Administers strategies and programs that support the use, development, maintenance and function of the City's ERP system.   

Analyzes and evaluates the City's need for new technologies and develops and implements strategies to meet those needs in relation to the ERP system.  

Organizes and directs daily operations of the Functional Application Support Technical Team (FAST2) by performing administrative duties, overseeing programs, projects and personnel from user departments.   

Additionally, this position manages the technical growth of the FAST2 members and ensures primary and secondary support for all major modules of ERP system.  

Oversees the planning, implementation, direction and management of all ERP functions and resources to achieve the strategic objectives of the City in an efficient and effective manner.  

Manages service levels with the City's ERP vendor for continuous support.  

Leads the evaluation, installation, configuration and deployment of post-implementation upgrades to existing ERP applications.   

Ensures that ongoing ERP updates and system roadmaps align with enterprise infrastructure lifecycle planning and that the technology is funded and in place to support the systems.  

Serves as a liaison with technical staff to assist with design specs, program logic and data conversions where needed.   Coordinates feasibility studies for new ERP products and advises the ERP governance board based on findings.   

Ensures that ERP integration into City systems meets functional requirements, system compliance.  

License compliance and interface specifications.  

May supervise a staff comprised of technical and non-technical personnel.  

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least five years in ERP systems administration, project implementation, project management or other related experience

Preferred Qualifications

Bachelor's degree in Information Technology, Management Information Systems, Computer Science Business Administration, or Project Management

Master's degree in Information Technology, Management Information Systems, Computer Science Business Administration, or Project Management

  • Hands-on experience with Workday ERP configuration, reporting, business processes, security and complex integrations
  • Proficiency with Workday to actively participate in process improvement development and determine areas for automation.
  • Practiced in core Agile principles of collaboration, prioritization, team accountability and visibility. Able to work collaboratively with project management to improve delivery and outcomes.
  • Strong PM experience including project planning and execution, issue and risk management, stakeholder management and developing and delivering effective communication
  • Ability to serve as a liaison between business teams and technical teams to ensure alignment on goals, project priorities and delivery dates

Selection Plan

As part of the online application process all applicants are required to submit a Resume. Please ensure your application contains the required materials prior to submission. Applications submitted without a resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview.   

  • Oral Board Interviews will be held March 8, 2023.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 20% of your rating for education and work experience
  • 80% of your oral board

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must provide a copy to the HR facilitator prior to your Oral Board interview.  The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Erin.Gallego@tucsonaz.gov  at least 48 hours prior to the evaluation.


Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Erin Gallego at Erin.Gallego@tucsonaz.gov 

This position includes support of Public Safety related systems therefore, the successful candidate will be required to pass an extensive criminal background check conducted by the Tucson Police Department.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.