Business and Organizational Support Services Division

Recruitment #2301-0234-001



About Tucson Water:

Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service. Our employees are proud stewards our community’s most precious natural resource, working to embody the utility’s motto of “Pride in Service.”  With 350 days of sunshine a year, Tucson offers an array of activities, including parks, hiking trails, entertainment, recreation, local breweries, resorts, golf courses, restaurants, and ample shopping opportunities make Tucson one of Arizona's great places to live.

About the Business and Organizational Support Service Division:

The Tucson Water department seeks a leader for the Geospatial Information Systems (GIS) Section in the Department’s Business and Organizational Support Services Division. This Division provides a variety of services necessary to the business operations of the utility. The GIS section is responsible for management of the utility’s physical infrastructure databases, integration with other functions including customer information, asset management, maintenance, and project management for application modernization. This is an exciting time to join our team as we are in the midst of a variety of transformational change initiatives that are modernizing many aspects of our utility’s operational processes. This change includes the configuration, implementation, and ongoing management of several critical software systems.  

About the Position:

The successful candidate will have the opportunity to lead a thirteen-person team; oversee the modernization of our GIS applications; direct the GIS aspects of integration with other critical utility applications; support field staff across the department; manage the utility’s print and records shop, and work alongside the Digital Utility Analysis team as a key contributor to various efforts in the Digital Utility Transformation program.

The ideal candidate will be a charismatic leader, capable of simultaneously managing or supervising several projects, adaptable to evolving and shifting priorities, possess strong analytic skills, and demonstrate excellent oral and written communication skills.

Currently, this is a hybrid/telecommuting position where a portion of the work may be completed virtually, based on specific work tasks.  This model may change based on future business needs.

The successful candidate will enjoy the opportunity to work from home while abiding by the Department's specific policies and the terms and guidelines set forth in the City of Tucson’s Telecommuting Administrative Directive 2.01-19 to include: 

  • Must have a minimum of 50 Mbps to connect to the internet
  • Shall designate and maintain a dedicated workspace that is quiet, clean, and safe, with adequate lighting and ventilation

The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:

  • Medical: Choice between a high deductible plan (HSA or HRA), or Network plan
  • Dental: Choice between a national dental PPO and a local dental HMO
  • Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK
  • Life: City-paid coverage for you & dependents, plus option to buy more
  • Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability
  • Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned
  • Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars
  • Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, and more


Your Security and Future

  • Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably
  • Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan
  • Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree
  • Back-Up Care: Care for your loved ones when your regular care is unavailable


Your Peace of Mind

  • Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA
  • Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
  • Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment
  • Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving

For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot 

General Description

Leads personnel in project management, operational support, and digital modernization. Coordinates and manages the development of the section’s financial plan, including capital and operating budgets, oversees the section’s human resources activities, and participates in the development and implementation of division goals and objectives.

Essential Functions

The essential duites include but are not limited to: 

  • Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.
  • Provide technical subject matter expertise in all matters related to GIS to support internal and external stakeholders.
  • Assists with the implementation, evaluation and interpretation of department policies, projects, and procedures.
  • Manages, coordinates, and determines priorities of workload, monitoring levels of resources, establishing timelines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.
  • Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing, and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.
  • Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountability.
  • Collaborates with colleagues, clients, consulting firms, stakeholders, and subject matter experts from government, outside utilities, and organizations regarding GIS, asset management, customer service applications, and other functions that affect a GIS and its technical applications.  Coordinates with vendors, technical advisors, members of professional organizations and governments to discuss strategies and best practices. Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.
  • Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.
  • Develops a section’s financial policies and plans and manages the section’s financial operations.
  • Prepares, develops, administers, and manages a section budget and capital improvement program by creating and preparing budget reports and documents, conducting research and studies, reviewing paperwork and procedures, projecting expenditure estimates, monitoring expenditures, coordinating the preparation of auxiliary documents, managing financial records, making recommendations, analyzing budgets, and submitting prepared budgets to division administrators, deputy directors and directors.
  • Manages facilities and equipment, and oversees inventory control, maintenance, and repairs.
  • Manages a section's human resources program by overseeing the section’s hiring and employee performance management programs, and related human resources activities.
  • Manages the procurement and contracting processes for the section and assists staff with the development of Requests for Proposals, sole source justification documentation, bid waivers, and related processes for the procurement of goods and services.
  • Serves on teams to evaluate submitted proposals and recommends contract awards.
  • Participates in the development of contracts and contract negotiations, and monitors vendor performance and contract compliance.
  • Completes special projects assigned by the administrator, department director, or deputy director.
  • Designs and conducts operational, functional, and economic analysis of department programs and projects for consistency and effectiveness. Develops performance measures in conjunction with national organizations.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 5 years of experience in budgeting, accounting, contracts, procurement, and/or project management.  At least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.

"Lead" is defined as leading at least one (1) full-time FTE in a work unit.  It does not include leading projects, departments, contractors, interns, etc.

"Supervisory" is defined as having supervised at least one (1) full-time FTE.

Valid and Unrestricted Class D - Driver's License

An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of this position, may be considered.

Preferred Qualifications

  • Bachelor's or Master’s degree in Management Information Systems, GIS, Computer Science, Data Management, Computer Engineering, or a related field
  • Experience in research on engineering/technical documents such as Plans, As-Builts, Easements, Work Orders, etc
  • Experience developing and implementing GIS strategies, workflows, and processes

Selection Plan

**You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**

PLEASE NOTE: All applicants will be required to submit a resume and cover letter under the "Resume" tab as part of the online application. Resumes and cover letters will be reviewed and scored during the testing process. Please ensure your application contains the required resume, cover letter, and includes the following prior to submission. 

  • Clearly demonstrate your experience with Geospatial Management Information Systems. Technical expertise in these systems is essential to being successful in this position and leading Tucson Water's GIS Team

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an In-Person Oral Board interview.   

  • In Person Oral Board Interviews will be held March 7 through March 9, 2023 (as needed)

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 10% of your rating for education and work experience
  • 90% of your oral board interview   

This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process. You may also email the documentation to Roxie.Escarcega@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of an Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie.Escarcega@tucsonaz.gov at least 48 hours prior to the evaluation.


Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter.  Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.