Tucson Water - Water Quality & Operations Division

Recruitment #2212-4055-001


Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service. Our employees are proud stewards our community’s most precious natural resource, working to embody the utility’s motto of “Pride In Service.”

The Water Quality & Operations Division of the Tucson Water Department is seeking a highly qualified, dedicated, and team oriented professional for the position of Water Plant Supervisor to lead the Water Systems Operator team. This professional/supervisor position requires skill and knowledge of potable and reclaimed water distribution systems, pumping plants, treatment plants, provides training, direction, and instruction to water system operations personnel.

This position may require working long hours, weekends, and holidays. Supervises water system operators and water treatment plant operators in the maintenance and operation of water treatment facilities and distribution systems to ensure appropriate water supply, quality, and pressure, and to maintain the integrity of the water system.

City-Wide Benefits
• Medical: Choice between a high deductible plan (HSA or HRA), or Network plan.
• Dental: Choice between a national dental PPO and a local dental HMO.
• Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK.
• Life: City-paid coverage for you & dependents, plus option to buy more.
• Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability.
• Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned.
• Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars.
• Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, more.

Your Security and Future
• Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably.
• Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan.
• Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree.
• Education Assistance, Reimbursement, and Qualified Loan Repayment Assistance Program: Get assistance paying off your student loan debt.
• Back-Up Care: Care for your loved ones when your regular care is unavailable.

Your Peace of Mind
• Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA.
• Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays).
• Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment.
• Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving.

General Description

Supervises water system operators and water treatment plant operators in the maintenance and operation of water treatment facilities and distribution systems to ensure appropriate water supply, quality, and pressure, and to maintain the integrity of the water system.

Essential Functions

Makes water system operational decisions to ensure appropriate water supply, quality, and pressure at all time, while maintaining the integrity of the water distribution system

Supervises Water System Operators in a work area with 24-hour shift coverage by planning, directing and scheduling work assignments, monitoring workflows; conducting performance evaluations; scheduling training on technical and safety issues, and monitoring and approving daily computerized employee timekeeping and leave requests

Assesses and reports on facility performance by recording performance data, maintaining chemical inventories, monitoring water production, preparing reports, preparing data for budgetary purposes, and creating data files

Assists with the implementation, evaluation, and interpretation of department policies, projects, and procedures

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements by meeting regulatory compliance and internal departmental operational goals and objectives

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting a positive morale in the unit, ensuring staff is trained appropriately for effective and efficient performance, and providing leadership, guidance and most importantly a safe working environment

Provides excellent internal and external customer service by responding to information requests, conducting research, and providing solutions to problems

Develops strategic partnerships with community representatives, agencies, and other organizations, develops a sense of relevant issues facing the community, and responds as a representative of the City

Oversees the operation of the EPA Federal Superfund Site (TARP/AOP) relative to local, state, and federal government to ensure workflow efficiencies and regulatory compliance are met

Minimum Qualifications

Minimum Education Level & Type: Associate Degree

Minimum Experience Qualifications: At least 4 years relevant-level experience in the operation or maintenance of water treatment plants or distribution systems

Valid and Unrestricted Class D - Driver's License

An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of this position may be considered.

Special Job Requirements

The following certifications are required at the time of application:  

  • ADEQ Grade 3 Water Treatment Certification
  • ADEQ Grade 3 Water Distribution Certification

Required within 12 months of hire in the Water Quality Operations Division of the Water Department:

  • ADEQ Grade 4 Water Treatment Certification 
  • ADEQ Grade 4 Water Distribution Certification

The certifications are required within 12-months of hire. Failure to obtain the certifications for Tucson Water – Water Quality and Operations Division will result in failure of probation and employment will be terminated effective immediately.
Certifications must be maintained thereafter. Failure to maintain certifications will result in disciplinary action up to and including termination.

Applicants with water certifications from other states will be accepted only if the certification is eligible for reciprocity. However, applicants are required to check with the Arizona Department of Environmental Quality (ADEQ) regarding reciprocity/requirements.

Preferred Qualifications

The ideal candidate will possess the above minimum qualifications as well as relevant experience in the areas listed below:

• Experience utilizing a SCADA system to ensure appropriate water supply, quality, and pressure while maintaining the water distribution system’s integrity
• Skilled in Water Distribution systems
• Previous experience working with 24-hour shift coverage
• Experience operating pressure filters

Selection Plan

You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an in-person Practical Examination.

        •  In-person Practical Exam will be held the week of January 2, 2023 

 Applicants who pass the Practical Examination will be invited to participate in the in-person Oral Board Interview.

         •  In-person Oral Board Interviews will be held the week of January 16, 2023

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

          10% of your rating for education and work experience
          40% of your practical examination
          50% of your oral board interview Hiring interviews may be conducted post-list by the hiring manager.

This recruitment will establish a civil service list that may be utilized to fill Tucson Water vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Jocelyn.Maez@tucsonaz.gov. The DD 214 must be a member 2 copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Jocelyn D. Maez at 520.837.2113 at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.