New Services & Metering - Customer Service Division
Recruitment #2211-4040-001
Date Opened | 12/1/2022 11:34:00 AM |
---|---|
Close Date | 12/28/2022 11:59:00 PM |
HR Analyst | Roxie Escarcega |
Analyst Phone/Email | (520) 837-2138/Roxie.Escarcega@tucsonaz.gov |
Salary | $21.20 - $41.70/hour * * * Salary DOE in accordance with Administrative Directives * * * |
Salary Grade | 107 |
Department | Tucson Water |
Job Type | Open to All Applicants (External, Internal) |
Employment Type |
Full-Time
|
Tucson Water is seeking three Water Services Supervisor candidates who are, active listeners, accomplished leaders, and customer service-oriented professionals to join the Customer Services Division in the following areas:
The New Services section is seeking an
experienced professional to supervise the New Services Unit. New Services
maintains a public counter which accepts and processes applications and
payments directly from customers for many types of services, including new
meter and full-service installations, fire services, fire hydrants, small main
extensions, construction meters, and other miscellaneous services.
The Metering Services section is seeking an
experienced professional to supervise a staff of Administrative Assistants
responsible for processing meter changes in the utility billing system, ensures
metering accuracy of the billing system and meter reading system, prepares
budget forecasts, and monitors expenditures.
The Water Services Supervisor will organize,
monitor, and supervise as well as coordinate work directly with other sections
and divisions of the department, to ensure services are provided in an
accurate, efficient, and timely manner.
The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:
Your Security and Future
Your Peace of Mind
Supervises personnel in
water audits, new services, installation, repair, and servicing of water meters
and related systems, and the collection of water samples. Coordinates and
monitors the safety and efficiency of service routes. Serves as a liaison
between departments and contractors.
Minimum Education Level & Type: 6 months post High School
Minimum Experience Qualifications: At least 4 years experience in water system installation, repair, meter reading, dispatch, or customer service operations.
Valid and Unrestricted Class D - Driver's License
An equivalent combination of
education, training, and experience, which provides the required knowledge,
skills, and abilities to perform the essential functions of this position may be
considered.
Positions in Water Quality require an Arizona Department of Environmental Quality Water Distribution Certification Grade 1 or Water Treatment Certificate Grade 1.
Positions in Water Customer Service Meter Reading and Service require a Backflow Certification at the time of application.
The ideal candidates will possess all of the above as well as the following:
* * You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.* *
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.
Upon completion of all examination processes, the highest scoring applicants will be placed on an Eligibility List. An applicant's ranking on the list will be based on their final score which will be calculated as:
This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months. Post list hiring interviews may be conducted prior to final selections.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Roxie.Escarcega@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.
If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie. Escarcega@tucsonaz.gov. at least 48 hours prior to the evaluation.
Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions may result in disqualification.