|Date Opened||11/19/2022 12:01:00 AM|
|Close Date||12/4/2022 11:59:00 PM|
|HR Analyst||Derrick Snyder|
|Salary||$15.60 - $19.04/hour|
|Department||Public Safety Communications Department|
|Job Type||Open to All Applicants (External, Internal)|
|HR Tech||Antigone Ibrahim|
Public Safety Communications Customer Service Representatives will be trained to answer and respond to 311 calls and provide a single point of contact for all non-emergency City services
Applicants please consider the following job elements before submitting an application:
The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:
Your Security and Future
Your Peace of Mind
For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot
Public Safety Customer Service Representatives provide customer service to citizens related to non-emergency City services. Incumbents will be required to work rotating shifts, weekends and holiday hours.
Customer Service Representatives provide customer service to citizens related to a variety of issues. Some departments are a 24/7 operation and incumbents will be required to work rotating shifts, weekends and holidays others are during normal business hours.
Examples of essential duties may include but are not limited to:
Minimum Education Level & Type: High School Diploma or G.E.D.
Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment, and handling money and other forms of payment
As part of the online application process all applicants are required to submit their resume under the "other" tab or email the document to email@example.com prior to the close date of the job posting. Please ensure your application contains the required documents prior to submission.
Applications received without a resume will be considered incomplete and will not receive further consideration.
Applicants who successfully complete an employment application and meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. Applicants will then be asked to complete a online typing and practical test.
The highest scoring applicants will then be invited to participate in an Panel Board interview.
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
· 10% of the rating for education and work experience
· 40% of the rating for the practical test
· 50% of the rating for the panel board interview
Hiring interviews may be conducted.
This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months in both the Transportation department, the 311 call center and other potential entries within the city.
Candidates selected for hire from the Employment List may be subject to the following: An extensive background investigation, including local, state and national criminal fingerprint checks, personal and professional references, medical pre-employment testing, and polygraph.
Non-NIDA Drug Test
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|