Public Safety Communications Specialist I -
Trainees will be trained to answer 911 calls and serve as the first line of
communication between the Tucson community and our Police and Fire services.
Public Safety Communications Specialist I - Trainees will be responsible for
receiving both emergency and non-emergency requests for assistance from the
public, and providing critical information to our Police and Fire dispatchers.
Applicants please consider the following job
elements before submitting an application:
§ This is a very rewarding and satisfying career
for many, as it provides a way to help others in our community.
§ The training process consists of both classroom
and live call taking, it can range from six (6) months to nine (12) months. It
requires a high level of commitment and time dedication.
§ The probation period is 12 months.
§ The department is a 24/7 operation and incumbents
will be required to work rotating shifts, weekends and holidays. Overtime will
be required as necessary.
§ The department follows a 2-week pay period
schedule which follows a rotation of four (4) twelve (12) hours shifts (work
week 1) and three (3) twelve hours shifts (work week 2).
§ Incumbents will answer highly sensitive calls and
receive confidential information.
**The City of Tucson values the safety of our
employees, our residents, our community, and our visitors. In support of these
values, if you are selected for this job, and are hired on or before September
24, 2022, you must be fully vaccinated against COVID-19, except when
vaccination is not medically advised or violates your sincerely held religious
beliefs. You will need to submit proof that you are fully vaccinated
against COVID-19 to your initial HR representative, or you must request an
exemption and/or accommodation from your representative.**
A Public Safety Communication
Specialist I- Trainee (Operator) learns to perform the full scope of duties of
a City of Tucson PSC Specialist I through a structured on-the-job training
program. This position will learn to assess emergency 911 and Public Safety
Answering Point (PSAP) communication requests for service from both Police and
This classification is a civilian
trainee that works in the Public Safety Communications Center. Training is
provided in-house and may take up to one (1) year, additional training may be
required to reach full performance. Employees in this class may progress by
noncompetitive promotion to the classification of Public Safety Communication
Specialist I after successful completion of training and satisfactory
Answers multi-line telephone for emergency assistance; asks
questions to determine caller's need and location; verifies and obtains event
information; provides instructions pre-arrival of law enforcement, Fire, and/or
Performs interactive law enforcement, fire, and medical
communication duties with members of the public and users of the 911
Interacts with 911 centers/PSAPs in the region to facilitate and
coordinate public safety emergency response for public safety services;
transfers calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from
and to multiple sources/resources based on published protocols and defined
Maintains confidentiality; enters data; performs clerical duties;
completes projects and training.
This classification performs related duties as assigned. The
duties listed above are intended only as general illustration of the various
types of work that may be performed. Job descriptions are subject to change by
the City as the needs of the City and requirements of the job
Minimum Education Level & Type:
High School Diploma or GED
Minimum Experience Qualifications: No
Special Job Requirements
Ability to type 35 Net Words Per Minute (NWPM)
Experience working as an emergency 911 operator
Fluent in more than one language
You are highly encouraged to print this bulletin
because it contains important testing dates and information that you will need
to refer to later, and it will not be available after the closing date.
Applicants who successfully complete an employment application,
meet minimum qualifications, and successfully complete the background
application within five (5) days of the job bulletin closing will be invited to
the practical assessment. Applicants who have not completed the background
application will not move forward in the recruitment and all applicants must
meet Arizona Criminal Justice Information Systems (ACJIS)
standards. The highest scoring applicants who meet the minimum
qualifications will receive an email notification giving a formal invitation to
the practical assessment.
Practical Assessment The practical assessment
will take place the week of November 14, 2022.
This assessment will consist of two parts performed on the same
day. Part I is a typing test which measures typing speed. Part II
utilizes computer software to simulate a public safety communication
Applicants passing the Practical Assessment will be invited to
complete an Oral Board the week of November 21.
Those that successfully complete the oral board will be considered
for the Public Safety Communications Department. A candidate ranking on the
Employment List will be based on their final score which will be calculated as:
5% of Training and Experience
15% of the rating for Practical Exam
80% of the rating for the Oral Board
Hiring interviews may be conducted.
The candidates selected for hire from the Employment List may be
subject to the following: An extensive background investigation,
including local, state and national criminal fingerprint checks, personal and
professional references, medical pre-employment testing, and polygraph.
Veterans, Native American, or Disability
preference points will be added to the achieved score for those that are placed
on the Civil Service Employment List. If you qualify for Veteran or
Native American preference points as outlined in your Employment Profile, you
must submit your documentation at the time of the Oral Board interview or email
it to PSCD_HR@tucsonaz.gov. Copies of DD214s must reflect a
characterization of service.
Applicants requiring an accommodation in accordance with the
American with Disabilities Act for any of the applicant evaluations must
contact Derrick Snyder at 520.837.4165 at least 48 hours prior to the
Pre-employment Medical Testing Requirements
Long Audio Test
Non-NIDA Drug Test
To ensure accurate payroll information for tax purposes, the
successful candidate will need to provide their original Social Security Card
or original letter from the Social Security Administration with their social
security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only -
US citizens or nationals and non-citizens with valid work authorization -
without discrimination. Federal immigration laws require all employers to
verify both the identity and employment eligibility of all persons hired to
work in the United States. In its efforts to meet the law's requirements, the
City of Tucson participates in the E-Verify program established by the
Department of Homeland Security (DHS) and the Social Security Administration
(SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving
benefits from the Tucson Supplemental Retirement System who are considering
reemployment with the City should be aware that pursuant to Section 22-37(g) of
the Tucson City Code, retirement benefits shall be suspended during the period
of reemployment with the City of Tucson unless you have been separated at least
twelve consecutive months before returning to work AND you return to a
non-permanent employment classification. Creditable service does not accrue
during any reemployment period.