Recruitment #2209-6309-001
Date Opened | 9/16/2022 12:00:00 AM |
---|---|
Close Date | 10/9/2022 11:59:00 PM |
HR Analyst | Derrick Snyder |
Analyst Phone/Email | 520-837-4165/Derrick.snyder@tucsonaz.gov |
Salary | $22.96 - $30.42/hour ; **Salary in accordance with Administrative Directives** |
Salary Grade | 108 |
Department | Public Safety Communications Department |
Job Type | Open to All Applicants (External, Internal) |
Employment Type |
Full-Time
|
HR Tech | Antigone Ibrahim |
The Public Safety Communications Department is
seeking dedicated leaders for the 9-1-1 Communications center. Successful
candidates will have strong problems solving skills and experience in
investigating and resolving citizen complaints in a public safety
communications setting.
**The City of Tucson values the safety of our
employees, our residents, our community, and our visitors. In support of these
values, if you are selected for this job, and are hired on or before September
24, 2022, you must be fully vaccinated against COVID-19, except when
vaccination is not medically advised or violates your sincerely held religious
beliefs. You will need to submit proof that you are fully
vaccinated against COVID-19 to your initial HR representative, or you must
request an exemption and/or accommodation from your representative.**
Supervises Police and Fire/EMS communications personnel involved in
answering emergency and non-emergency 9-1-1 calls and dispatching Police and
Fire/EMS units in response to requests for emergency assistance.
Investigates citizen complaints and identifies and resolves problems and issues
arising from complaints.
Uses independent judgment for the following:
Supervises and coordinates the equivalent of two or more fulltime
employees and all assigned work in a unit ensuring timely and quality
activities to respond to the needs of the City, community, department, and
unit.
Assists with the implementation, evaluation and interpretation of
department policies, projects and procedures.
Manages, coordinates, and determines priorities of work load,
monitoring levels of resources, establishing time lines, assigning work,
monitoring progress, recommending changes and suggestions, writing, reviewing
and editing reports prepared by staff, and approving completed projects and
reports.
Implements controls for appropriate unit staffing and
effectiveness by participating in the recruitment and hiring of employees,
making recommendations on employee discipline, and other human resources
issues, evaluating and managing employee performance, discussing and
identifying personnel issues and facilitating resolutions, promoting positive
morale in the unit, ensuring staff is trained appropriately for maximum
performance, and providing leadership and guidance.
Contributes to the needs of the community and City by implementing
and causing others to implement the organization’s values and strategies by
leading through example, competency, and accountabilities.
Provides customer service by responding to information requests,
conducting research, providing solutions to problems, and correcting errors.
Ensures that unit work conforms to local, state, and federal
governmental regulations, and other applicable rules and requirements.
Monitors telephone lines, acting as a liaison between the call
taker and the dispatcher, advising personnel, and coordinating phone requests.
Participates in training review boards, reading and critiquing
evaluations, maintaining training logs, updating training materials and
syllabi, writing reports, planning and making recommendations for future
training.
Functions as the initial point of contact for citizen
complaints about unit personnel.
Ensures communication equipment is operational by troubleshooting
malfunctions, and initiating repair orders.
Functions as a department liaison for field operations and command
staff.
Provides public education by representing the department at job
fairs, speaking to community groups, training volunteers and conducting tours
of facilities.
Minimum Education Level & Type: Associate's Degree
Minimum Experience Qualifications: At least 4 years’ experience
within a Public Safety Answering Point (PSAP); answering police, fire, and
medical emergency 911 calls and radio dispatching police, fire, and medical
units to requests for emergency assistance.
An equivalent combination of education, training, and experience
which provides the required knowledge, skills, and abilities to perform the
essential functions of this position may be considered
Telecommunicator Operator Certification (TOC)
NENA and APCO Certifications
Supervisory and training experience in a 911
Emergency Communications Center
PLEASE NOTE: As part of the online application process all
applicants are required to submit their resume under the "other" tab
or email the document to PSCD_HR@tucsonaz.gov PRIOR to the close
date and time of the job posting. Please ensure your application contains
the required documents prior to submission. Applications received without a
resume will be considered incomplete and will NOT receive further consideration.
Applicants who meet the minimum qualifications
will be evaluated on the education and work experience in their employment
profile and their responses to the supplemental questionnaire. The highest
scoring applicants will be invited to participate in a Practical Skill
Evaluation and Oral Boards:
·
Practical Skill Evaluation and
Oral Boards: Week of October 17
Upon completion of all examination processes, the highest scoring
applicants will be placed on the Civil Service Employment List to be used to
fill vacancies occurring within the next 6 months. An applicant's ranking
on the Civil Service list will be based on their final score which will be
calculated as:
·
10% Education and Experience
·
40% Practical Skill Evaluation
·
50% Oral Board Interview
Candidates placed on the Employment List may be invited to attend hiring interview.
The candidate selected for hire from the Employment List may be
subject to the following:
·
An extensive background investigation,
including local, state and national criminal and fingerprint checks, personal
and professional references, medical pre-employment testing, and polygraph.
Veterans, Native American, or Disability
preference points will be added to the achieved score for those that are placed
on the Civil Service Employment List. If you qualify for Veteran or
Native American preference points as outlined in your Employment Profile, you
must submit your documentation at the time of the Written Examination. Copies
of DD 214s must reflect a characterization of service.
Applicants requiring an accommodation in
accordance with the Americans with Disabilities Act for any of the applicant
evaluations must contact the individuals listed below at least 48 hours prior
to the particular evaluation.
Long Audio Test
Non-NIDA Drug Test
To ensure accurate payroll information for tax purposes, the
successful candidate will need to provide their original Social Security Card
or original letter from the Social Security Administration with their social
security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or
nationals and non-citizens with valid work authorization - without
discrimination. Federal immigration laws require all employers to verify both
the identity and employment eligibility of all persons hired to work in the
United States. In its efforts to meet the law's requirements, the City of
Tucson participates in the E-Verify program established by the Department of
Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers
in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the
Tucson Supplemental Retirement System who are considering reemployment with the
City should be aware that pursuant to Section 22-37(g) of the Tucson City Code,
retirement benefits shall be suspended during the period of reemployment with
the City of Tucson unless you have been separated at least twelve consecutive
months before returning to work AND you return to a non-permanent employment
classification. Creditable service does not accrue during any reemployment
period.