Recruitment #2209-6305-001


The Tucson Police Department invites applicants for the position of Community Service Officer (CSO). A CSO is a professional staff employee who provides operational support to community members in a law enforcement environment where a commissioned officer is not required. This is an excellent opportunity for individuals with strong report-writing, investigative, and interviewing skills to serve the Tucson community and be a part of a growing, innovative law enforcement agency!

The Community Service Officer is responsible for assisting the Patrol Services Bureau by responding to requests for community assistance, completing investigations, compiling reports for minor non-injury traffic accidents and criminal damage. The position supports the Code Enforcement Division by responding to calls for assistance with city policy and procedure information for minor criminal offenses.  

This is an excellent opportunity to work for the Tucson Police Department. It is critical that candidates be aware and consider the following job elements before submitting an application:

  • Incumbents will be required to work rotating shifts, weekends, and holidays.
  • Overtime will be required as necessary.
  • The training process is extensive; incumbents will attend an academy that is 8 weeks long and requires a high level of commitment and time dedication.
  • The probation period is 18 months.
  • Work is fast-paced and often stressful. It requires the ability to adjust quickly to changing job assignments and the ability to safeguard confidential information.
  • Incumbents will often be exposed to highly sensitive and graphic content to include written documentation, photos and other evidence collected as part of investigative reports.
  • This position requires the ability to safely drive both sedan and SUV-type vehicles during daylight and nighttime hours. This requirement also includes times of inclement weather.
  • Incumbents will be frequently exposed severe weather conditions to include excessive heat and heavy rain.


    The City of Tucson and the Tucson Police Department offer a wide range of generous benefits for employees. Some of those benefits include:

     City-Wide Benefits

    • Medical: Choice between a high deductible plan (HSA or HRA), or Network plan.
    • Dental: Choice between a national dental PPO and a local dental HMO.
    • Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK.
    • Life: City-paid coverage for you & dependents, plus option to buy more.
    • Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability.
    • Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned.
    • Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars.
    • Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, more. 

    Tucson Police Department Benefits

    •  Second Language Pay: Receive $30.00 per pay period for second language pay.

    Your Security and Future

    • Pension: Generous pension plans that help civilian employees retire more comfortably.
    • Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan.
    • Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree.
    • Back-Up Care: Care for your loved ones when your regular care is unavailable.

    Your Peace of Mind

    • Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA.
    • Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays).
    • Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving.

    Apply Now! 

    Tucson has been continuously inhabited for over 12,000 years and celebrates a unique diversity of cultures, architecture, and peoples.  One of the oldest towns in the United States, Tucson officially became part of the United States with the Gadsden Purchase of 1854 and served as the capital of the Arizona Territory from 1867 to 1877.  Now the 33rd largest city in the nation, Tucson maintains a strong connection to our cultural heritage as we look towards the future.

    Surrounded by five mountain ranges, Tucson’s 220-plus square miles boast the natural beauty of the Sonoran Desert and an unsurpassed climate of more than 350 sunny days a year – yet is just a short drive from the cool sub-alpine meadows on Mount Lemmon.  Tucson is home to world-class outdoor recreation, a vibrant, growing city center, renowned museums, and the University of Arizona. 

    Established in 1871, the Tucson Police Department is dedicated to providing professional service to, and in partnership with, nearly one million Tucson metropolitan area community members.  The Tucson Police Department enjoys a close collaborative relationship with our community and proudly incorporates community members on review boards, steering committees, and our basic and advanced training academies. 

    The Department is dedicated to ensuring team members are from backgrounds as diverse as the city we serve, including race, ethnicity, gender identity, and sexual orientation. The Department is committed to engage in cultural awareness, fighting implicit bias, and ensuring equity. 

    The Tucson Police Department was honored to be selected by the Department of Justice as one of fifteen model agencies of the Advancing 21st Century Policing initiative, a recognition of our commitment to the modernization of law enforcement practices.

General Description

Responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides customer service.

Essential Functions

Investigates crimes by interviewing witnesses and victims, dusting for fingerprints, gathering, tagging and storing evidence, taking photographs, confirming status of stolen property, initiating recovery procedures, and preparing reports.

Responds to and investigates traffic accidents by securing the collision scene, clearing the roadway, interviewing drivers and witnesses, arranging for medical care if necessary, taking photographs, entering information into a computer and preparing reports.

Provides customer service by answering the telephone, recording and entering information into a computer, responding to requests for information, gathering information to complete police reports and referring callers to agencies and resources.

Recovers located property, enforces parking ordinances, testifying in court, provides training for new personnel, participates in missing person searches and directs traffic.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: No experience

Valid and Unrestricted Class D - Driver License 

Special Job Requirements

In addition to meeting the minimum qualifications above:

  • 2 years of licensed driving experience

Pre-Screen Questionnaire Instructions

 The Preliminary Applicant Questionnaire is a fillable web form and can be found as a link below and in the supplemental questions when you apply. You must complete your application with the City of Tucson AND submit a completed Preliminary Applicant Questionnaire by the deadline to be considered for this job opening (both are required).

Preliminary Applicant Questionnaire link:

City of Tucson Job Posting Link:

The deadline to submit the application and the Preliminary Applicant Questionnaire is Monday, November 7, 2022 at 5:00 PM.

Completed Preliminary Applicant Questionnaires can only be submitted online. No other form of delivery will be accepted. You will need to type your responses into this web form document and submit into the system when prompted to do so in the supplemental question portion of the application. Please ensure you complete all the questions in the Preliminary Applicant Questionnaire. You may start and save, to complete and submit at a later time. If you utilize this save and close feature, a link will be emailed to you so you can return to where you left off. Do not return to the original link to complete the questionnaire. Doing so will require you to start over.

Please fully disclose all relevant information on the Preliminary Applicant Questionnaire. Discrepancies and omissions will be uncovered during an exhaustive background investigation, it is in your best interest to be truthful. One of the fundamental requirements of working in law enforcement is the ability of an individual to adhere to and demonstrate the highest legal and ethical standards. Unfortunately, it is our experience that a number of applicants will fail due to material omissions or untruthfulness. If you are untruthful, dishonest, knowingly omit, falsify, conceal, or obscure required information during any part of the application and hiring process, you will be PERMANENTLY DISQUALIFIED from ever being employed by the Tucson Police Department in ANY capacity.

Selection Plan

Applicants who successfully complete an employment application, meet minimum qualifications, and successfully complete the Preliminary Applicant Questionnaire by 5:00 PM on November 7, 2022, will receive an invitation to the written exam. Invites will be sent at a later date.
  • Written exam date will be on Saturday, November 19, 2022

An applicant's ranking on the Employment List will be based on their final score which will be calculated as:

  • 100% of the rating for the Written Test  

Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation either in-person the time of the Written Examination, upload to your COT application or by email. Copies of DD 214s must reflect a characterization of service.

Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant evaluations must contact Shayna Durazo at at least 48 hours prior to the particular evaluation. 

The civil service list will be utilized to fill vacancies occurring. Candidates placed on the Employment List must successfully pass the following:

  • An extensive background investigation, including local, state and national criminal and fingerprint checks 
  • Motor Vehicle History
  • Pre-employment medical testing 

All probationary employees in this classification are subject to random drug screening during their EIGHTEEN MONTH PROBATIONARY PERIOD with the Tucson Police Department.


You are highly encouraged to print and save this bulletin as a PDF, because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

CONTACTS: Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions will result in disqualification.   

All email inquiries should be directed to the individuals listed below:

Shayna Durazo, 520-837-7768 or email
Michael Mulligan, 520-837-7765 or email
Jennifer Urbina, 520-837-7762 or email

Pre-employment Medical Testing Requirements

Basic Physical

Long Audio Test

Respirator Physical

Hep B Vaccine (follow City of Tucson protocol)


TB Skin Test

Non-NIDA Drug Test

30 lb Lift Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.