UTILITY SERVICE REPRESENTATIVE

* * * THIS POSITION IS ONLY OPEN TO CURRENT CITY OF TUCSON PERMANENT AND PROBATIONARY EMPLOYEES * * *

To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent or appointed employees are not eligible.

The Eligibility List may be used by any City department with an approved vacancy to fill in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email.

Environmental and General Services Department (EGSD) is seeking a qualified detail-oriented individual with excellent customer service, computer, and communication skills. This position will assist the Environmental Services (ES) Customer Service section's ability to investigate billing and service issues, provide field customer service, and handle situations involving compliance with ES Customer Service rules. This position will require both office and field work. The Utility Service Representative (USR) must display the ability to understand, evaluate, and analyze ES billing records and service data to assist in providing customers with resolutions to service issues or concerns.

Enforces City codes and ordinances and resolves problems related to water connections or flow, or with servicing Environmental Services customers' needs.

Enforces codes by conducting site assessments, contacting the responsible parties and discussing the violations with the customers, determining if a citation is warranted, and issuance of citations.

Resolves customer complaints/disputes and refers customer to appropriate channels.

Performs extensive field work including driving and walking to document information on waste collection and properties.

Report any violations related to code to Code Enforcement.

Determine if billing and service issues are in compliance with Chapter 15 of the Tucson City Code.

Processes and manages account collections by advising customers on account status and refers to appropriate channels to solve any issues.

Provides information, proposals and input to supervisors, prepares reports and letters, reviews codes, conducts phone contacts, compiles and maintains electronic or paper records.

Provides community and educational outreach by setting up information booths at community events, distributing and explaining educational materials, and making presentations to schools and community groups.

Provides customers with container information: size needed, price structure, frequency of collections, recycle containers, special pick ups, compactors.

Evaluate existing customer service needs and propose cost effective and/or alternative service options when appropriate.

Conducts customer home visits to complete intake and determination of eligibility of ADA services.

Run computer reports and use results to plan work.

Edit information in utility billing system, spreadsheets, and databases.

 

Minimum Education Level & Type: 6 months post High School

Minimum Experience and Qualifications: At least 2 years of experience enforcing city codes and ordinances and resolving problems related to water connections or flow, or with servicing Environmental Services customers' needs.

Valid and Unrestricted Class D - Driver's License

The ideal candidate will possess the above minimum qualifications as well as relevant experience with utility system(s) and a strong customer service background.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. Although resumes are not required, it is highly recommended to submit by either uploading to your application or emailing to EGSD_HR@tucsonaz.gov prior to the closing of this recruitment. The highest scoring applicants will then be invited to participate in an Panel Board interview.

Panel Board Interviews will be held on August 31, 2022

Upon completion of all examination processes, the highest scoring applicants will be placed on an Eligibility List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

• 5% of your rating for education and work experience
• 15% of your rating for Practical Assessment 
• 80% of your rating for panel board interview

Hiring Interviews may be conducted.

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Brianna Aguilar @ 520-837-3776 at least 48 hours prior to the evaluation. 

 

You are highly encouraged to print and save this bulletin as a PDF, because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

All email inquiries should be directed to the individuals listed below: 

None

Unless at EGSD:

Basic Physical

75 lb Lift Test

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.