|Date Opened||7/26/2022 4:00:00 PM|
|Close Date||9/4/2022 11:59:00 PM|
|HR Analyst||Derrick Snyder|
|Analyst Phone/Email||520-837-4165/ firstname.lastname@example.org|
|Salary||$18/hr. Increase of $2 upon successful completion of training **Salary in accordance with ADs**|
|Department||Public Safety Communications Department|
|Job Type||Open to All Applicants (External, Internal)|
|HR Tech||Antigone Ibrahim|
Applicants please consider the following job elements before submitting an application:
§ This is a very rewarding and satisfying career for many, as it provides a way to help others in our community.
§ The training process consists of both classroom and live call taking, it can range from six (6) months to nine (12) months. It requires a high level of commitment and time dedication.
§ The probation period is 12 months.
§ The department is a 24/7 operation and incumbents will be required to work rotating shifts, weekends and holidays. Overtime will be required as necessary.
§ The department follows a 2-week pay period schedule which follows a rotation of four (4) twelve (12) hours shifts (work week 1) and three (3) twelve hours shifts (work week 2).
§ Incumbents will answer highly sensitive calls and receive confidential information.
A Public Safety Communication Specialist I- Trainee (Operator) learns to perform the full scope of duties of a City of Tucson PSC Specialist I through a structured on-the-job training program. This position will learn to assess emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both Police and Fire/EMS specialties.
This classification is a civilian trainee that works in the Public Safety Communications Center. Training is provided in-house and may take up to one (1) year, additional training may be required to reach full performance. Employees in this class may progress by noncompetitive promotion to the classification of Public Safety Communication Specialist I after successful completion of training and satisfactory performance.
Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.
Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services.
Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system.
Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards.
Maintains confidentiality; enters data; performs clerical duties; completes projects and training.
This classification performs related duties as assigned. The duties listed above are intended only as general illustration of the various types of work that may be performed. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.
Minimum Education Level & Type: High School Diploma or GED
Minimum Experience Qualifications: No Experience
Ability to type 35 Net Words Per Minute (NWPM)
Fluent in more than one language
Applicants who successfully complete an employment application, meet minimum qualifications, and successfully complete the background application within five (5) days of the job bulletin closing will be invited to the practical assessment. Applicants who have not completed the background application will not move forward in the recruitment and all applicants must meet Arizona Criminal Justice Information Systems (ACJIS) standards. The highest scoring applicants who meet the minimum qualifications will receive an email notification giving a formal invitation to the practical assessment.
The practical assessment will take place the week of .
This assessment will consist of two parts performed on the same day. Part I is a typing test which measures typing speed. Part II utilizes computer software to simulate a public safety communication environment.
Applicants passing the Practical Assessment will be invited to complete an Oral Board the week of
Those that successfully complete the oral board will be considered for the Public Safety Communications Department. A candidate ranking on the Employment List will be based on their final score which will be calculated as:
§ 5% of Training and Experience
§ 15% of the rating for Practical Exam
§ 80% of the rating for the Oral Board
The candidates selected for hire from the Employment List may be subject to the following: An extensive background investigation, including local, state and national criminal fingerprint checks, personal and professional references, medical pre-employment testing, and polygraph.
Applicants requiring an accommodation in accordance with the American with Disabilities Act for any of the applicant evaluations must contact Derrick Snyder at 520.837.4165 at least 48 hours prior to the particular evaluation.
Long Audio Test
Non-NIDA Drug Test
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|