Do you like to have
different types of assignments and variety in your work? Multiple departments
are looking for bright, charismatic individuals who are organized,
professional, and enjoy working with people. Some of the positions are
during standard business hours others are 12-hour shift work including nights
City of Tucson values the safety of our employees, our residents, our
community, and our visitors. In support of these values, if you are selected
for this job, you must be fully vaccinated against COVID-19, except when
vaccination is not medically advised or violates your sincerely held religious
beliefs. If you are invited to join our team, you must submit proof that you
are fully vaccinated against COVID-19 to your initial HR representative, or you
must request an exemption from your representative. New employees must either
provide proof of vaccination or be granted a medical or religious exemption
before working with the City of Tucson.**
Representatives provide customer service to citizens related to a variety of
issues. Some departments are a 24/7 operation and incumbents will be
required to work rotating shifts, weekends and holidays others are during
normal business hours.
Customer Service Representatives
provide customer service to citizens related to a variety of issues. Some departments are a
24/7 operation and incumbents will be required to work rotating shifts,
weekends and holidays others are during normal business hours.
Examples of essential
duties may include but are not limited to:
- Provides customer service by
answering telephones, greeting customers, providing information, processes
applications for service, responding to requests, handling problems and irate
customers, researching inquiries and discrepancies, following up on complaints
and concerns and coordinating and communicating with field personnel and other
- Performs clerical duties by
preparing and maintaining files, records and logs, picking up and distributing mail, maintaining, and ordering supplies, entering and correcting information
in the computer system, completing, distributing, and processing work orders,
transcribing documents, processing timecards and payroll, maintaining schedules
and calendars, preparing travel orders, correspondence, purchase orders, and
various reports and forms, processing various customer billings, copying,
faxing, accepting deliveries, and notifying appropriate staff.
- Provides information and
responds to inquiries regarding city programs and services.
- Relays calls of an emergency
nature to 9-1-1 public safety communication personnel.
- Utilizes maps for research and
to dispatch non-emergency calls to various city departments
- Handled and resolves internal and external customer complaints or inquiries including follow-up both
written and verbal.
- Maintains confidentiality
enters data; performs clerical duties, completes projects and training.
- Performs related duties such
as: processing reservations and training requests, inputting, processing, and
issuing permits, licenses, and applications, assigning cases, inspecting, and
cutting film, receiving and processing plans, certifying truck weights,
accepting and sorting household and automotive wastes, ordering garbage and
recycling containers, translating as necessary, coordinating training classes, maintaining parking administration waiting lists, tickers, payments and permits
and maintaining vending machines.
- This class performs related
duties as assigned. The duties listed above are intended only as general illustration of the various types of work that my be performed. Job
descriptions are subject to change by the City as the needs of the City and
requirements of the job change.
Minimum Education Level & Type: High School Diploma or G.E.D.
Minimum Experience Qualifications: At least 1 year experience in customer
service and operation of a computer and office equipment, and handling money
and other forms of payment
Experience working in the following systems:
As part of the online
application process all applicants are required to submit
their resume under the "other" tab or email the document to
firstname.lastname@example.org prior to the close date of the job
posting. Please ensure your application contains the required documents
prior to submission.
Applications received without a resume will be considered
incomplete and will not receive further consideration.
Applicants who successfully
complete an employment application and meet the minimum qualifications will be
evaluated on the education and work experience in their employment profile and
the responses to their supplemental questions. Applicants will then be asked to
complete a online typing and practical test.
The highest scoring applicants will then be invited to participate
in an Panel Board interview.
Upon completion of all
examination processes, the highest scoring applicants will be placed on the
Civil Service Employment List. An applicant's ranking on the Civil
Service list will be based on their final score which will be calculated
· 10% of the rating for education
and work experience
· 40% of the rating for the
· 50% of the rating for the panel
Hiring interviews may be
recruitment will establish a civil service list that will be utilized to fill
vacancies occurring within the next 6 months in both the Transportation
department, the 311 call center and other potential entries within the city.
Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Oral Board interview or email it to PSCD_HR@tucsonaz.gov. Copies of DD214s must reflect a characterization of service.
Applicants requiring an
accommodation in accordance with the American with Disabilities Act for any of
the applicant evaluations must contact Derrick Snyder at 520.837.4165 at least
48 hours prior to the particular evaluation.
Pre-employment Medical Testing Requirements
May be a Non-NIDA Drug Test
To ensure accurate payroll
information for tax purposes, the successful candidate will need to provide
their original Social Security Card or original letter from the Social Security
Administration with their social security number prior to beginning work with
the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or
nationals and non-citizens with valid work authorization - without
discrimination. Federal immigration laws require all employers to verify both
the identity and employment eligibility of all persons hired to work in the
United States. In its efforts to meet the law's requirements, the City of
Tucson participates in the E-Verify program established by the Department of
Homeland Security (DHS) and the Social Security Administration (SSA) to aid
employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the
Tucson Supplemental Retirement System who are considering reemployment with the
City should be aware that pursuant to Section 22-37(g) of the Tucson City Code,
retirement benefits shall be suspended during the period of reemployment with
the City of Tucson unless you have been separated at least twelve consecutive
months before returning to work AND you return to a non-permanent employment
classification. Creditable service does not accrue during any reemployment