HUMAN SERVICES
Recruitment #2206-1470-001
Date Opened | 6/30/2022 2:55:00 PM |
---|---|
Close Date | 7/18/2022 11:59:00 PM |
HR Analyst | Denise Kendle |
Analyst Phone/Email | (520) 282-0343 / denise.kendle@tucsonaz.gov |
Salary | $28.21 - $50.14/hour **DOE AND IN ACCORDANCE WITH ADMINISTRATIVE DIRECTIVES** |
Salary Grade | 109 |
Department | Housing and Community Development |
Job Type | Open to All Applicants (External, Internal) |
Employment Type |
Full-Time
|
HR Tech | Neil Nickol |
HUMAN SERVICES MANAGER
The
Community Services Manager is a key management position within the Department
of Housing and Community Development’s Planning & Community Development
Division (PCD). The Community Services Manager is responsible for the
coordination and oversight of PCD’s homeless assistance and human services
grant programs. The selected candidate
will oversee a team of administrative and human services staff responsible for
administration of the Department’s Emergency Solutions Grant, Continuum of
Care, Housing Opportunities for People with AIDS, General Fund, and Community
Development Block Grant Public Services activities.
This
position requires strong financial management and budgeting experience,
analytical and communication skills, knowledge and application of human
resources best practices, and the ability to work collaboratively with internal
City Departments and external stakeholders. The selected individual will be
expected to adapt to changing environments and regulatory landscapes.
Successful candidates will have proven leadership skills and successful
management experience.
This is an exciting time for the Housing and Community
Development Department as it is currently engaged in transformative
organizational change, new projects, and programs to help address Tucson’s
greatest challenges. The department has several goals for 2022 and beyond including
evaluating the public housing inventory and developing a Repositioning Plan to
build long-term sustainable funding mechanisms for its housing assets. HCD
continues to improve the Section 8 voucher program and will soon be launching a
program aimed at recruiting new landlords. The Department recently created a
new team — Strategic Planning and Community Engagement or SPACE, to support the
department with data analysis, process improvements, communications, and more.
In January the Mayor and Council adopted the People, Communities, and Homes
Investment Plan that provides a roadmap for HCD priorities and goals for the
next five years. This Administrator will be expected to be a leader within HCD
and look for opportunities to leverage the HUD resources to support the
implementation of P-CHIP and advance the overall goals of the
department.
Regularly directs or supervises the work of at least two fulltime employees at the supervisor level in the section. Coordinates assigned supervisory personnel and their projects ensuring timely and quality activities for the benefit of the section, division, department, City and the community.
Oversees the planning, implementation, direction and management of all functions and resources of the section to achieve the strategic objectives of the department and the City in an efficient and effective manner.
Assists with the implementation and evaluation of department policies, programs, projects and procedures.
Assists with implementing the department vision through section activities and leads the section to maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other coordinating human resources actions.
Develops and administers the section budget with staff assistance.
Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities, communicates to the department leadership of impending developments.
Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City.
Implements the values of the organization through example and accountabilities.
Ensures that section operations conform with local, state, and federal governmental regulations and other applicable rules and requirements.
Facilitates solutions to problems facing the department.
Maintains technical or professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities.
Develops, plans, implements and monitors programs by reviewing data and timelines, assigning appropriate personnel, planning, organizing and monitoring program activities, ensuring compliance with guidelines, timelines, regulations and program performance, conducting program analysis and evaluation, comparing data, locating deficiencies and planning corrective actions.
Directs the grants application process by assisting with writing grant applications and plans, gathering data from external sources, reading regulations to determine the necessary criteria, researching data for statistics and other relevant materials and creating forms.
Assists with program coordination by working with other divisions and departments, government agencies and private and non-profit agencies, conducting meetings and training sessions and analyzing and implementing federal guidelines.
Assures codes and regulations are met.
Resolves public relations problems by ensuring compliance with program requirements, enhancing the image of the City, responding to requests for information, investigating possible violations and representing programs in legal actions.
Manages personnel by meeting with and counseling personnel, conducting disciplinary actions, training personnel, and making salary recommendations.
Conducts meetings and presentations, prepares informational materials, completes reports and maintains databases.
Participates in the development and administration of division budgets by preparing, monitoring and adjusting plans as needed, projecting revenue and expenditures and approving revisions and expenditures.
Assists neighborhood associations with organization efforts, explaining City rules and procedures, requirements for by-laws and equal representation and participation, and rules for producing newsletters.
Facilitates neighborhood association events for cleanup and improvements through the Back-to-Basics program and printing and dissemination of newsletters.
Minimum Education Level & Type: Bachelor's Degree
Minimum Experience Qualifications: At least 3 years of Lead or Supervisory experience in public assistance, property and grant management, and delivering community services.
"Lead" is defined as leading at least one (1) full-time FTE in a work unit. It does not include leading projects, departments, contractors, interns, etc.
"Supervisory" is defined as having supervised at least one (1) full-time FTE.
At least 3 years’ management or supervisory experience in Federally funded programs related to housing, community development, and public services.
At least 2 years’ experience managing complex budgets with
proficiency in Microsoft Excel, accounting software, and/or other relational
databases for budget management.
Prior experience as a senior level manager responsible for
supervision and coordination of multiple work teams and supervisory staff.
Prior experience managing all aspects of multiple Federal
grant programs including successful grant writing, budget development, program
implementation, financial management, program evaluation, and reporting.
Proficient in use of Microsoft products and experience
preparing public facing documents and communications.
Excellent public speaking and interpersonal skills.
MPORTANT INFORMATION REGARDING RESUME's and COVER LETTERS WHICH ARE A SCORED PORTION OF THIS RECRUITMENT:
As part of the online application process all applicants are required to submit a resume under the "Resume" tab along with a Cover Letter. The system will allow you to upload one document so you will want to scan both your cover letter and resume' into one document for uploading purposes. Resume's and Cover Letters may also be sent via email to denise.kendle@tucsonaz.gov if sending via email, please ensure to reference "HUMAN SERVICES MANAGER" in the subject line. Please ensure your application contains the required resume and cover letter prior to submission, or email both to the email address above prior to submission. Applications received without a resume and cover letter will be considered incomplete.
COVER LETTER WRITING ASSIGNMENT INSTRUCTIONS:
Applicants must attach a cover letter and resume to the application. The cover letter may not exceed two typed pages and must address each the following:
· What specifically about this position interests you and what makes you an ideal candidate for the position?
· Describe your prior experience with the program areas indicated in your response to the supplemental questions.
· Describe your prior experience managing HUD or other Federal grant programs.
· Describe your prior experience and involvement in the Tucson Pima Collaboration to End Homelessness and/or another HUD Continuum of Care.
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions, as well as their resume and cover letter.
The highest scoring applicants will be invited to participate in an Oral Board interview.
Oral board interviews will be held on July 28, 2022 at the offices of Housing & Community Development - 310 N. Commerce Park Loop
Hiring interviews may be conducted.
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
15% of your rating for education work experience and supplemental question responses
15% of your written assessment score (scoring of submitted cover letter and resume)
70% of your oral board interview
This recruitment will establish a civil service list that will be utilized to fill vacancies in Housing & Community Development Department within the next 6 months.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process. The DD 214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Neil Nickol by email
You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.
Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions may result in disqualification.
**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.