Recruitment #2206-1431-002



The City of Tucson's Housing & Community Development Department is seeking experienced Homeless Outreach Navigators to engage and assist homeless and near homeless individuals, families and youth in services to end their homelessness, and assist them in accessing housing and resources.


General Description

Acts as a liaison between owners, tenants, and government agencies to provide low income housing assistance. Maintains caseloads, determines eligibility for housing assistance, and performs administrative duties.

Essential Functions

Provide mobile outreach and engagement to unsheltered people within Tucson.  Connect and refer both homeless persons and those who are about to become homeless to information, services, provider agencies and organizations that will assist them.

 Provide direct navigation services as needed, including but not limited to: survival aid, transportation, securing benefits, mediation with families and property managers, paperwork, assisting with housing search, and connection to mental health services. Identifies appropriate permanent housing options for clients and continuing time limited supports once the person or family is sheltered or housed permanently.

 Assist with the development and implementation of the annual Housing and Urban Development (HUD) Point in Time Homeless Street Count.

 Assist with special events such as Homeless Connect.

 Respond to requests for service from Tucson Fire and Tucson Police departments, Code Enforcement and the public (e.g. Tucson residents, businesses, churches and social service agencies).

 Provides data collection through Homeless Management Systems (HMIS). Maintains accurate records including clients served into HMIS.

 Maintains inside of assigned and utilized vehicles daily.  Maintain supplies (snacks, water, etc.) and resources (brochures, paperwork, etc.) in the vehicle.  Maintains stock supplies in the office.

 Participates in training, neighborhood meetings, public meetings, and other public forums, workgroup meetings and relevant homeless meetings as assigned.  Network with other City of Tucson and local agencies and coalitions.  Attends trainings and participates in continuous quality improvement of the program.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D

Minimum Experience Qualifications: Under 1 year of experience on assisted housing, human services, community development or property management


Special Job Requirements

Homeless outreach is conducted in parks, washes and deserts and therefore requires traversing through grass, dirt and other uneven surfaces.

Ability to work outside in inclement weather

Exposure to extreme heat, cold, dampness, dust, pollen, odors, fumes, etc. as Homeless outreach is conducted throughout the year and requires the ability to withstand summer heat.

Exposure to blood and airborne pathogens

Successful candidate will have a pre-existing network of other City of Tucson departments and local agencies and coalitions.

Preferred Qualifications

Extensive prior experience with Homeless outreach in Tucson and Pima County

Participation in Tucson / Pima County Street Count

Experience administering SPDAT tools

Experience using HMIS locally

Experience working with the mental health system in Tucson

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions.

Highest scoring applicants will be invited to participate in an Oral Board Interview. Please note that Oral Board interviews may be conducted in person for local candidates and virtually for out-of-town candidates, and based on current COVID-19 protocol at time of Oral Board interviews, all interviews may be conducted virtually.

Oral Board interviews will be conducted In-Person on  June 29, 2022 and June 30, 2022 (if second day is necessary)

Hiring interviews may be conducted.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:  

10% of your rating for Training, Education, Work Experience and Supplemental Questionnaire

         20% of Text Box Supplemental Questions -   **Note: Please ensure you answer all Supplemental Questions thoroughly  where indicated.

70% of your Oral Board Interview   

This recruitment will establish a civil service list that will be utilized to fill vacancies in Housing & Community Development Department within the next 6 months. 

Please note that this list will be used to fill permanent positions as well as some grant funded positions (grant funded positions are contingent upon available funding through that grant and employment in those grant funded positions is subject to end in conjunction with the grant funding).

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process.  The DD 214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Neil Nickol by email at Neil.Nickol@tucsonaz.gov or by phone at (520) 837-6947 at least 48 hours prior to the evaluation.


You are highly encouraged to print this bulletin because it contains important dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from HCDDjobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions may result in disqualification.


***The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.***

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.